Key Account Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position: Key Account Director, Hyderabad Business: Property and Asset Management, Hyderabad   What this job involves You will oversee the entire Property Management Services for a portfolio client . Key Account Director (KAD) is responsible for overall portfolio performance, client satisfaction, financial management, operational excellence and strategic growth.   Lead end-to-end property management operations across a 17 million sq. ft. portfolio by ensuring operational excellence, financial performance, technical reliability, statutory compliance, client relationship management and large team management also ensuring business profitability.   1.Strategic Account Management   • Act as the single point of contact for the client. • Develop long-term account strategies aligned with client objectives. • Achieve contractual KPIs, SLAs and governance requirements. • Drive client retention, contract renewals and business expansion. • undefined2.Property Operations Oversee operations across multiple commercial assets.Standardize operational processes across all sites.Monitor service delivery quality through regular audits.Lead business continuity and emergency preparedness programs.undefined3. Technical Services (MEP) Ensure reliability of Electrical, HVAC, DG, Fire & Life Safety, Plumbing, STP/WTP, Elevators, BMS, and ELV systems.Review preventive and predictive maintenance strategies.Improve equipment uptime and asset lifecycle.Lead energy optimization and sustainability initiatives.Review major CAPEX projects and technical upgrades.undefined4. Soft Services Manage Housekeeping, Security, Pest Control, Landscaping, Waste Management, Front Office, and Helpdesk operations.Improve customer experience through service excellence.Monitor vendor performance against KPIs.Drive workplace hygiene and safety standards.undefined5. Financial Management (P&L) Own complete Profit & Loss for the portfolio.Prepare annual operating budgets and business plans.Monitor monthly revenue, costs, EBITDA and profitability.Control operating expenses through value engineering.Improve margin through productivity initiatives.Review billing, collections, and receivables.undefined6. Budgeting & Forecasting Prepare annual OPEX and CAPEX budgets.Conduct monthly variance analysis.Forecast cash flow and capital requirements.Approve procurement within delegated authority.undefined7. Contract & Vendor Management Lead procurement and tendering activities.Negotiate AMCs and service contracts.Monitor vendor compliance and performance.Implement cost optimization initiatives.Administrative ResponsibilitiesLead portfolio governance meetings.Ensure statutory documentation and records.Manage insurance, licenses, and compliance registers.Oversee office administration and support services.Review manpower planning and deployment.undefined9. Statutory & Compliance Ensure compliance with local laws and safety regulations.Maintain Fire NOC, Lift Licenses, Electrical Inspector approvals, Pollution Control Board requirements and labour law compliance.Lead internal and external audits.Ensure compliance with ISO 9001, ISO 14001, ISO 45001, and sustainability certifications where applicable.undefined10. Client Relationship Management Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).Present portfolio performance and improvement plans.Resolve escalations promptly.Maintain high client satisfaction scores.undefined11. People Leadership Lead Property Managers, Technical Managers, Facility Managers, Soft Services Managers, Finance, Procurement, and HSE teams.Develop succession plans and talent pipelines.Conduct performance reviews and coaching.Foster a culture of accountability and continuous improvement.undefined12. Risk & Business Continuity Develop risk registers and mitigation plans.Lead emergency response, disaster recovery, and crisis management.Ensure critical asset resilience.  Key Performance Indicators (KPIs)   Client Satisfaction (CSAT),P&L Achievement and EBITDA Margin, Budget Adherence, SLA/KPI Compliance (>98%), Equipment Uptime (>99%), Energy and Water Efficiency, Preventive Maintenance Compliance, Safety Performance (Zero LTI), Statutory Compliance (100%), Vendor Performance, Occupant Experience, Employee Engagement and Retention, Contract Renewals and Business Growth, Collections and Receivables     Reporting:You will be reporting to Regional Head South  Sound like you? Here is what we’re looking for:  Being Analytical and MeticulousUnderstanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills    QualificationsYou will have a bachelor’s degree in engineering (Electrical/Mechanical) or equivalent. MBA from reputed business school will be an added advantage.17–20 y