Key Accounts Manager

Job description

**Role & responsibilities** - Build and maintain strong, long-term relationships with assigned key accounts. - Develop a thorough understanding of customers' business needs and logistics requirements. - Serve as the primary point of contact for key clients and ensure timely communication. - Collaborate with internal teams, including Operations, Customer Success, and Sales, to deliver exceptional customer service. - Resolve customer concerns and complaints effectively while maintaining customer satisfaction. - Identify opportunities for cross-selling and upselling NimbusPost's logistics solutions. - Monitor account performance and ensure service level commitments are consistently achieved. - Prepare regular business reviews, account performance reports, and forecasts using key account metrics. - Drive revenue growth through account expansion and increased customer engagement. - Gather customer feedback and recommend process improvements to enhance the overall customer experience. **Preferred candidate profile** - **3-4 years of proven experience** in Key Account Management, preferably in the logistics, shipping, courier, or e-commerce industry. - Strong experience in sales, account management, and providing customer-centric solutions based on client needs. - Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders across all organizational levels. - Demonstrated ability to manage key client accounts, drive customer retention, and identify opportunities for account growth. - Experience collaborating with cross-functional teams to ensure timely service delivery and customer satisfaction.