Knowledge / AI Search Engineer

Tata Consultancy Services · Bengaluru, Karnataka, India - Hyderabad, Telangana, India - Pune, Maharashtra, India

~₹12L (est.)4–10 yrs experiencefull_timePosted 1w ago

Job description

**Key Responsibilities:** - Configure and manage **ServiceNow Knowledge Management modules** - Implement and optimize **AI Search capabilities** - Configure **external content connectors** (SharePoint, web sources, etc.) - Design and maintain **taxonomy, metadata, and classification models** - Ensure content is optimized for **AI ingestion and search relevance** - Monitor search analytics and tune ranking and relevance models **Required Skills:** - Strong experience in **ServiceNow Knowledge Management** - Hands-on expertise in **AI Search configuration** - Understanding of **content taxonomy, metadata, and indexing** - Experience with **external content integration and search optimization**