KYC Analyst

Job description

Structured hybrid role: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business About [Acquiring & Issuing-Merchant Services] The Merchant Services Transaction Cycle will partner with BI to provide seamless payment solutions for business customers (including processing of merchant payments, credit finance solutions and corporate credit cards). These solutions will be underpinned by technology and business processes that are simple, cost effective, automated and digital. About [Barclays Payments Merchant Services) Barclays Payments Merchant Services (BPMS) is a Voice & Back Office process and offers services like resolving client requests for technical help in relation to Point of Sale terminals which include Diagnostic, Troubleshooting and Fault Resolution and offer services for resolving Financial request relating to a client’s Accounts which include processing and settlement of rejected transactions, financial queries, Reconciliation, Settlement queries, Statement Queries, Account Amendments, transaction fees, etc. Apart from this the back office consist of Data Servicing which is Operational day to day management of disputes processing for Barclaycard Payment Solutions (UK & International acquiring) and commercial cards & prevention of chargeback’s as a result of point of sales transactions with a focus on impairment losses and Processing and settlement of rejected transactions, financial amendments and the associated reconciliation of accounts in line with both card schemes and internal governance and control frameworks. Another aspect is application processing which is day to day management supporting application processing for Barclaycard Payment Solutions. Responsible for data entry and KYC in relation to processing applications. Process capabilities may increase with time and are not limited to only mentioned above Overall purpose of role Analysts in KYC teams are responsible to perform reviews of KYC documents from clients so as to independently assess, whether Client Due Diligence Policy and regulatory requirements have been adhered to. Provide exceptional customer service on behalf of Barclays and follow the Barclays Values Use personal initiative in developing resolutions to quality checks by investigating ,ensuring solutions satisfy both the customer and the business The role holder may be required to work flexibly across a variety of different activities included in the KYC programme Key Accountabilities Take ownership of cases as defined in Barclays Group Minimum Standards. To effectively investigate cases with varying degrees of complexity and know when to escalate cases of a high degree of complexity and ambiguity. To engage and take ownership of the case putting yourself in the customers shoes To capture accurate information and details through the case handling process to allow effective analysis of the case in a timely manner. To maintain and manage individual tasks on a daily basis to ensure that case related tasks are dealt with effectively and within relevant timescales. To clearly communicate requirements to other business areas when information is required to resolve case Group Role Profile Template Restricted - External For further information about Barclays, please visit our website www.barclays.com We are an equal opportunity employer and we are opposed to discrimination on any grounds. If this position requires the person to be an Approved Person under the Financial Services and Markets Act 2000 (FSMA), disclosure of spent convictions within the meaning set out in the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 will be required. Restricted - External To personally embrace change and share best practise with colleagues. With the guidance of your Team Leader provide effective feedback to other areas of business and suggest improvements that can be made to enhance the customers experience and deliver the right outcome Achieve/exceed challenging customer service and performance targets. Use a high level of attention to detail to complete tasks ‘right first time, every time’, ensuring the KYC Team’s ‘right first time’ targets are met for all tasks. Stakeholder Management and Leadership Collaborate effectively with colleagues across all sites; contributing to discussions and sharing best practice to generate team spirit and engagement Bring your whole self to work, using your personality to provide a positive and noticeable experience, recognising the personal impact you have on the way customers/clients and colleagues feel. Confidently challenge what is not right and influence what is, identifying opportunities for improvement using all available feedback loops Support the creation of a culture for being passionate about what our customers/clients and colleagues are passionate about and creating moments that matter and are memorable. Consistently and proactively communicate with passion and enthusiasm. Decision-making and Problem Solving Embrace and support the implementation of change into the team. Support the identification of root causes of customer/colleague concerns and complaints and ensure this is fed back to local leadership/specialist teams. Be aware of and continuously gather insight and