KYC Operations Analyst 2 (Maker/Checker)

Job description

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. **Responsibilities:** - Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records - Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool - Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records - Acts as expediter for chasing up 1st level escalations within the KYC Ops organization - Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary - Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected - Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary - Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time - Conduct calibration sessions to standardize knowledge across Checkers - Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements - Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month - Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times - As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements - Monitor and track KYC documentation completion to ensure minimal past dues **Skills:** - Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business. - The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes. - Strong analytical skills and time management skills, excellent attention to details - Excellent written and verbal communication skills and aptitude in communicating with senior management - Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications - Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness - Ability to work well under pressure and tight time frames - Pro-active, flexible, have good organizational skills and must be team player. - Ability to work in a dynamic environment **Knowledge/Experience:** - 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements. - Good command of reading and writing English. - Good PC skills with ability to pick up new software systems. - Co-operative, proactive with high sense of responsibility & teamwork - Ability to work under pressure and in a volatile environment - Attention to details with high accuracy in work; Strive for process improvement. - Display the ability to prioritize effectively to meet routine processing deadlines - Flexible enough to work as per Business timings. - ACAMS certified (an advantage) **Qualifications:** - University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law. #LI-NC2 ------------------------------------------------------ ## **Job Family Group:** Operations - Services ------------------------------------------------------ ## **Job Family:** Business KYC ------------------------------------------------------ ## **Time Type:** Full time ------------------------------------------------------ ## **Most Relevant Skills** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm).* *View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.*