L & D Ops Consulting

Job description

**Role & responsibilities** - Manage and support end-to-end Learning & Development (L&D) operations for Consulting professionals. - Review and maintain training catalog data, ensuring accuracy, completeness, and timely updates. - Monitor and manage shared mailboxes, responding to queries and escalating issues as required. - Coordinate and administer L&D programs, including scheduling, participant management, and stakeholder communication. - Support Learning Management System (LMS) activities such as course creation, learner enrollments, completions, and system maintenance. - Generate, analyze, and maintain reports and dashboards related to learning programs, compliance, and training effectiveness. - Conduct regular data quality reviews to identify inconsistencies, errors, and process improvement opportunities. - Collaborate with cross-functional teams and stakeholders to ensure seamless execution of learning initiatives. - Ensure adherence to established processes, policies, and service level agreements (SLAs). - Drive operational excellence through continuous process improvements and documentation updates. - Communicate effectively with internal stakeholders through email, meetings, and reporting mechanisms. - Maintain high levels of accuracy, attention to detail, and confidentiality while handling sensitive information. **Required Qualifications** - 4-5 years of experience in Learning & Development Operations, HR Operations, or a related function. - Experience working with Learning Management Systems (LMS). - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills. - High attention to detail and accuracy. - Proficiency in Microsoft Excel, reporting, and data analysis. - Ability to manage multiple priorities in a fast-paced environment.