L1/L2 -Analyst - Global Mobility

Job description

**Position: Analyst** ***Service Line: Global Mobility*** ***Platform : AssignmentPro*** *At **Global Talent Operations Global Mobility** we are responsible for supporting Global Mobility – Apro Platform used by Deloitte.* *We,* - *Work on projects involved in migrating internal Deloitte Clients to Deloitte Global Platforms* - *Provide L2/L3 support through application incident and problem triage process* - *Manage configuration, system workflow and other changes to the mobility technology platform* - *Facilitate change request management process* - *Work as Advisory partner on implementation of features, changes and recommendations for internal Deloitte Clients* - *Provide functional and operational support for issues reported* - *Application platform change, release and deployment management* - *Manage testing including identifying test scenarios, writing required test scripts, perform regression, functional, user acceptance tests* - *Ensure mobility technology platform data has integrity and is complete by performing regular audits and data clean-up activities* - *Manage access and ensure implementation of governance processes around data retention, compliance etc.,* - *Liaison with Deloitte Technology Support and Vendor teams as part of projects, issue resolutions.* **Global Mobility – Platform Management** As part of **Global Mobility – Platform Management** – The team is responsible for: - Being a subject matter expert on platform functionality - Reviewing requirements for configuration changes ensuring there are no upstream/downstream or cross-member firm impacts - Providing Level 2 support for functionality issues that may be reported by member firms - Ensuring all requirements for a feature/functionality are complete and accurate - Ensuring all upstream and downstream application impacts are understood and any risks raised - Creating, building, and managing configuration workbook for each Deloitte member firm with regards to the way the system settings, workflow etc., is set-up for them. - Review and ensure all user stories / requirements are in-line with the scope and are accurate - Support application, functional, regression and User acceptance testing - Work with and support member firm users during the user acceptance testing period - Ensure appropriate documents, knowledgebase is updated at all times. **Qualifications** Required: - Minimum overall experience of 2-3 years. - Strong techno-functional understanding of how applications and databases work - Strong Experience in Triage/Troubleshooting system/application issues - Experience managing configuration on SaaS enterprise applications - Experienced working on supporting talent technologies/platforms - Experienced in requirements gathering, creating user stories - Strong understanding of incidents, problems and change requests management process (ITIL) - Experience working with Ticket Management System (CRM). - Should have participated in User Acceptance Testing. (UAT) - Strong knowledge of MS Office - Excel - Graduate from any background. - Very good in both Verbal and Written Communication skills. Preferred: Good understanding of Talent Mobility Management as a Process & Practice