L2 Engineer || Hardware Support

Job description

**Key Responsibilities:** **1. Basic Network Management & Support** - LAN/WAN configuration and troubleshooting - VPN setup and support for interlocation connectivity - Knowledge of routers, switches, and firewalls **2. Server & Systems Administration** - Windows Server / Linux Server management - Active Directory (Users, Groups, GPO, OU structure) - File server, print server, and application server support - Patch management and OS updates **3. Endpoint Management** - Desktop/Laptop troubleshooting (OS, hardware, drivers, Application) - Managing device imaging and deployment - Mobile Device Management (MDM) tools like Intune - Antivirus/EDR management (Defender, Sophos) **4. Cloud Services & Microsoft 365 Support** - Microsoft 365 troubleshooting skills (Mailboxes, Teams, SharePoint Troubleshooting) - OneDrive sync troubleshooting - Azure AD / Entra ID basics (identity management, SSO) **5. Security Skills** - Basic cybersecurity awareness and incident response - Monitoring unauthorized access attempts - Understanding of phishing, social engineering & escalation procedures - Firewall policy understanding - Data security & compliance processes (especially for multisite environments) **6. Backup & Disaster Recovery** - Knowledge of backup tools - Restoring systems and data - Supporting DR drills across all three locations - Understanding RPO/RTO requirements **7. IT Asset & Inventory Management** - Tracking laptops, desktops, accessories, and network equipment - Maintaining an updated asset sheet for each location - Handling AMCs, warranties, replacement cycles - Vendor coordination for hardware delivery/service **8. OnSite Support Skills** - Handling daily hardware issues - Managing local printers, biometric devices, Wi-Fi, CCTV coordination - Supporting conference room equipment (projectors, conferencing devices) - Coordinating with central IT or vendors when needed - Audio system connectivity during Town hall and special events **9. Communication & Coordination** - Clear coordination between Mumbai, Pune, and Lucknow teams - Ability to document issues and maintain logs - Good communication with employees and management - Escalation matrix awareness (what to escalate & when) **10. Soft Skills** - Customercentric mindset - Patience and problem-solving attitude - Ability to work under pressure during outages - Time management & prioritization skills **Knowledge & Key Skills:** 1) Strong analytical and problem-solving skills 2) Good hands-on on technologies like Microsoft, Firewall, Networking Devices and Security solutions. 3) Strong drive to excel professionally, and to guide and motivate others 4) Advanced written and verbal communication skills 5) Dedicated, innovative, resourceful, analytical and able to work under pressure 6) Foster an efficient, innovative and team-oriented work environment. 7) Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. 8) An effective communicator, a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. 9) Ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference. **Qualification:** 1) A bachelors degree in Computer Science, Information Systems or a related field. 2) Minimum of 3-5 years of work experience in Information Technology development and implementation or a related field . 3) Exposure to Business Productivity Solutions like Microsoft and Google, Knowledge of Datacenter solutions, Security solutions and Networking. **Competencies:** Analytical Thinking Collaboration Strategic Thinking Creative Problem Solving & Decision Making Interpersonal Relationship & Respect Innovation