L2 Network Engineer

Job description

**Introduction** At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. **Your Role And Responsibilities** - 24x7 support at Centralized NOC - Monitor alert from network devices - Escalation support for L1, provides input to level 3 team for consulting, planning and change management process - Responsible for managing configuration changes based on user request and to resolve assigned tickets/alerts on all network devices of the bank - Addressing network issues on Routing, Switching and configurations - Management of active network devices of LAN at HO/CO/NDR/DC/DR and coordination with LAN vendor for cabling issues and new cabling. - Will be responsible for identifying and resolving network problems like application performance issues due to network problems, routing/ switching issues, configuration issues, hardware issues, OS issues, activating backup links in case auto failover is not happening - Maintain network asset management and check availability of backups - Coordinate with various telecom service providers as an authorized representative with regard to all kinds of activities related to links, such as commissioning / shifting / migration / bandwidth upgrade / media changes / billing / decommissioning etc. in coordination with NOC team - Ensuring availability and correctness of data displayed/reported on the display solutions and reports. - Maintenance of hardware of all network devices of Bank - Shall coordinate and schedule maintenance activities as per bank’s requirement - L2 engineers to coordinate with all Zonal Office engineers for closure of tickets of respective regions. - Engineer Is responsible for resolving all network hardware/link related issues which are escalated from L1, L1+ in coordination with the supplier/service provider. In case the links are from third party service providers, they need to log tickets, escalate andcoordinate with appropriate Vendor/Service provider for resolution within the defined SLA - Configuration fine tuning, patches, upgrade of devices, firmware and user configuration - Part of Emergency Response Team - Coordinate with L1+ engineers deployed in Data Centres and L1 engineers in Zones - Participate for DR drill activities. The Bank may demand additional onsite engineers in DC / DR during such activities. Successful bidder should oblige to this call without additional cost to the Bank. - Responsible for IP Address Management (allotment, configuration, Management and Modification) - Responsible to prepare documents and SOP (Related to bank's network) - Incident Management and Suggesting changes as and when **Required** - Responsible to fix audit findings on all network components - Should provide User access report for network device from the tools deployed by bank - Any Other work assigned by bank regarding network Valid CCNP Routing and Switching or Equivalent or any OEM Valid professional level SDWAN certification **Preferred Education** Associate's Degree/College Diploma **Required Technical And Professional Expertise** - Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata, including understanding of the technology, operating systems, and associated software. - Experience Working with Technical Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations. - Understanding of IT Engineering: Basic understanding of installation, customization, operation, recovery, tuning, and information technology engineering concepts. - Familiarity with Hybrid Cloud Environments: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments. - Basic Technical Troubleshooting: Ability to identify and resolve basic technical issues related to installation, update, configuration, operations, or performance of Networking products. **Preferred Technical And Professional Experience** - Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, is beneficial for this role.