L2 Support

Job description

Join our Production Support team and play a critical role in ensuring the stability, reliability, and performance of business-critical applications supporting global financial operations. As an L2 Support Engineer, you will work closely with development, infrastructure, and business teams to troubleshoot issues, drive operational excellence, and maintain high service availability. **Your Role** You will be responsible for monitoring and supporting production applications, analyzing incidents, troubleshooting complex technical issues, and ensuring seamless business operations across mission-critical platforms. **In this role, you will:** * Provide Level 2 application production support for business-critical systems. * Experience form 4 to 6 Years * Investigate, troubleshoot, and resolve application, infrastructure, and data-related issues. * Perform root cause analysis and implement preventive measures for recurring incidents. * Monitor application health using tools such as Splunk, AppDynamics, and Geneos. * Analyze logs, system metrics, and application performance data to identify and resolve issues proactively. * Write and optimize SQL queries for data validation, troubleshooting, and analysis. * Work closely with development teams to support releases, deployments, and production changes. * Participate in Incident, Problem, and Change Management processes. * Support UNIX/Linux environments and perform command-line administration tasks. * Develop and maintain automation scripts to improve operational efficiency. * Ensure adherence to SLA commitments and operational best practices. * Collaborate with global teams to support a 24x7 production environment. **Your Profile** **Mandatory Skills** * Strong Core Java knowledge with excellent debugging and troubleshooting skills. * Hands-on experience with UNIX/Linux administration and command-line tools. * Strong SQL query writing and data analysis capabilities. * Experience in Production Support / Application Support environments. * Good understanding of Incident, Problem, and Change Management processes. * Experience with monitoring and log analysis tools such as Splunk, AppDynamics, or Geneos. * Strong analytical and problem-solving skills. * Excellent communication and stakeholder-management abilities. **Preferred Skills** * Shell scripting (Bash, Korn Shell, Python, or similar). * Experience working in Banking, Financial Services, or Capital Markets domains. * Knowledge of application performance monitoring and observability practices. * Exposure to release management and production deployment activities. * Understanding of ITIL processes and service management frameworks. **What You'll Love About Working Here** * Opportunity to support high-impact financial applications used globally. * Exposure to large-scale distributed systems and enterprise platforms. * Collaborative environment with engineering, operations, and business teams. * Continuous learning and career growth within the financial services industry. * Work on cutting-edge monitoring, automation, and operational excellence initiatives. **About Capgemini in India** Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli. Make it real \| www.capgemini.com/in-en.