L2 Support Engineer Network

Job description

2 Support Engineer Network Experience Range 48 Years Location:Pune/Delhi Role Summary The L2 Support Engineer will provide second-line operational support for enterprise network environments, handling escalations from L1 teams, troubleshooting complex network issues, and ensuring incident resolution within defined SLAs. Key Responsibilities Provide second-line (L2) support for network-related incidents and service requests. Troubleshoot and resolve issues related to Routing & Switching, Palo Alto, Check Point, and Citrix NetScaler devices. Handle escalations from L1 support teams and ensure timely resolution within agreed SLAs. Perform routine maintenance, health checks, patches, and updates on network devices. Configure and support day-to-day network operations, including basic firewall rule changes. Monitor network performance, identify potential issues, and take proactive corrective actions. Document incidents, root cause analysis, resolutions, and network changes in ticketing systems. Coordinate with vendors, OEMs, and ISPs for issue resolution and planned activities. Support and manage environments involving Cisco ASA and Aruba Wireless Networks. Participate in shift-based operations and on-call rotations as required. Required Skills & Qualifications Technical Skills Strong hands-on experience with: Routing & Switching Palo Alto Firewalls Check Point Firewalls Citrix NetScaler Cisco ASA Aruba Wireless Networks Experience handling incidents, changes, and service requests in a production environment. Basic understanding of firewall policies, NAT, and ACL configurations. Professional & Soft Skills Excellent troubleshooting and analytical skills. Strong verbal and written communication abilities. Ability to work independently as well as effectively within a team environment. Good understanding of ITIL-based Service Management processes (Incident, Problem, Change Management). **Willingness to work in rotational shifts or on-call support.**