L3 Java Support

Job description

- Provide Level 3 (L3) support for critical production applications and services. - Investigate, troubleshoot, and resolve complex production and non-production issues within SLA timelines. - Perform detailed Root Cause Analysis (RCA) and implement preventive measures to minimize recurring incidents. - Monitor application health, performance, and availability, proactively identifying risks and bottlenecks. - Coordinate with Development, Infrastructure, DevOps, and Business teams for incident resolution. - Participate in production release activities, deployment support, and post-release validation. Design, Development & Enhancements - Design, develop, test, and deploy application enhancements, bug fixes, and new features. - Analyze existing applications and implement improvements for performance, scalability, reliability, and maintainability. - Contribute to application modernization and continuous improvement initiatives. - Develop automation utilities and scripts to reduce operational effort and improve efficiency. - Ensure adherence to coding standards, security guidelines, and development best practices. Coding, Debugging & Troubleshooting - Perform hands-on development using Java, Spring Boot, Microservices, and RESTful APIs. - Analyze application logs, system behavior, and database activities to diagnose complex issues. - Troubleshoot distributed systems involving APIs, databases, middleware, and messaging services. - Implement permanent fixes and code changes for production incidents. - Work closely with cross-functional teams to identify and resolve critical technical challenges. Testing & Quality Assurance - Develop and execute unit, integration, and system test cases. - Ensure quality delivery through rigorous testing and validation processes. - Support CI/CD pipelines and automated testing frameworks. - Validate production fixes and application releases. Technical Leadership - Lead technical investigations and major incident resolution activities. - Mentor junior developers and support engineers. - Drive best practices around coding, debugging, monitoring, and operational excellence. - Participate in code reviews and provide technical recommendations. Collaboration & Stakeholder Management - Work closely with Business, QA, DevOps, Infrastructure, and Architecture teams. - Communicate incident updates, risks, and mitigation plans to stakeholders. - Gather business requirements and translate them into technical solutions. - Support audit, compliance, and operational review activities. Documentation & Knowledge Management - Create and maintain operational runbooks, troubleshooting guides, support manuals, and technical documentation. - Document incident resolutions, RCA findings, and best practices. - Contribute to knowledge-sharing initiatives across teams.