L3 Support

Job description

**Your Role** You will be responsible for troubleshooting complex production issues, developing and enhancing application features, performing root cause analysis, and collaborating with development, infrastructure, and business teams to ensure seamless operations of business-critical platforms. **In this role, you will:** * Provide Level 3 support for enterprise applications and distributed systems. * Design, develop, and maintain Core Java-based applications and services. * Troubleshoot and resolve complex production issues across application, middleware, and database layers. * Perform detailed Root Cause Analysis (RCA) and implement permanent fixes for recurring issues. * Develop and support Spring Boot--based microservices and APIs. * Analyze and optimize SQL queries, stored procedures, and database performance. * Work with UNIX/Linux systems for application deployment, monitoring, debugging, and automation. * Support messaging and event-driven architectures using Kafka and related technologies. * Collaborate with development teams to enhance application reliability, scalability, and performance. * Participate in release management, deployment activities, and production change execution. * Drive operational excellence through automation, monitoring, and continuous improvement initiatives. * Work closely with business stakeholders and global support teams to ensure high service availability. **Your Profile** **Mandatory Skills** * Strong Core Java development experience with excellent coding and debugging skills. * Expertise in Object-Oriented Programming (OOPs), Data Structures, and Algorithms. * Hands-on experience with Spring Boot and Microservices architecture. * Advanced SQL skills with database analysis and troubleshooting experience. * Strong UNIX/Linux administration, debugging, and scripting knowledge. * Experience in Production Support and Root Cause Analysis (RCA). * Knowledge of Kafka or other messaging/event-streaming technologies. * Strong analytical, troubleshooting, and problem-solving capabilities. * Excellent communication and stakeholder-management skills. **Preferred Skills** * Experience with distributed systems and high-availability applications. * Knowledge of application performance monitoring and observability tools. * Experience with CI/CD pipelines and DevOps practices. * Exposure to cloud-native architectures and containerized environments. * Banking, Investment Banking, Capital Markets, or Financial Services domain experience. * Familiarity with ITIL processes, Incident Management, and Change Management frameworks. **What You'll Love About Working Here** * Opportunity to work on high-scale applications supporting global financial markets. * Exposure to cutting-edge technologies, distributed systems, and cloud-native architectures. * Collaborative environment with engineering, operations, and business teams. * Continuous learning, innovation, and career growth opportunities. * Dynamic workplace focused on technical excellence and operational resilience. **About Capgemini in India** Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli. Make it real \| www.capgemini.com/in-en.