L3 Support

Job description

**About Position:** We are seeking a Senior Telecom BSS Technical Lead with strong expertise in Java-based enterprise systems and front-end BSS platforms. This role focuses on designing, supporting, and optimizing large-scale Telecom BSS applications such as CRM, eCare, POS, and Order Management systems, with deep involvement in production troubleshooting, performance optimization, and cross-functional collaboration. - **Role: L3 Support** - **Location: Bangalore** - **Experience: 5 to 8 Years** - **Job Type: Full-Time Employment** **What You'll Do:** - Provide technical leadership and support for front-end Telecom BSS systems (CRM, eCare, POS, Order Management) - Design, develop, and support enterprise-grade Java applications in microservices or distributed architectures - Diagnose and resolve complex production issues using JVM analysis, garbage collection tuning, heap and thread dumps - Troubleshoot front-end issues across JavaScript frameworks, HTML, CSS, browser tools, APIs, and network layers - Monitor system health and user experience using observability tools such as Splunk, Dynatrace, New Relic, or Grafana - Support and enhance Telecom BSS processes including customer onboarding, account management, order capture, provisioning, and service management - Design and optimize data models across SQL and NoSQL databases including Couchbase - Tune database performance using N1QL queries and cluster-level optimizations - Implement and support DevOps practices including CI/CD pipelines, automation, Docker, Kubernetes, and Ansible - Maintain operational runbooks, monitoring dashboards, and deployment automation - Work closely with Product, Engineering, Network, and Operations teams to resolve critical incidents - Follow ITSM processes using tools like ServiceNow or Jira, including incident, problem, and change management - Mentor junior engineers and guide teams on troubleshooting and operational best practices - Participate in architecture discussions, design reviews, and production readiness activities **Expertise You'll Bring:** - 5+ years of experience in senior technical roles within the Telecommunications domain - Strong hands-on experience with Telecom BSS platforms and CRM-based applications - 5+ years of enterprise Java development experience in microservices or distributed systems - Deep understanding of JVM internals, GC tuning, and production performance diagnostics - Strong expertise in front-end troubleshooting (JavaScript, HTML, CSS, browser/debug tools) - Solid experience with observability platforms (Splunk, Dynatrace, New Relic, Grafana) - Deep functional understanding of Telecom BSS business workflows - Hands-on experience with Couchbase and SQL/NoSQL databases including performance tuning - Strong exposure to DevOps tools and practices (Jenkins, Docker, Kubernetes, Ansible) - Experience working with ITSM frameworks and enterprise ticketing tools - Proven leadership or mentoring experience in technical teams - Strong cross-functional collaboration and communication skills - Bachelor’s degree in computer science, IT, or a related technical field **Benefits:** - Competitive salary and benefits package - Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications - Opportunity to work with cutting-edge technologies - Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards - Annual health check-ups - Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents **Values-Driven, People-Centric & Inclusive Work Environment:** Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. - We support hybrid work and flexible hours to fit diverse lifestyles. - Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. - If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment **Let’s unleash your full potential at Persistent - persistent.com/careers** ***“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”***