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Job description

A senior application expert to anchor the VEEVA Quality and hypercare function at client starting immediately. This is not a development role — it requires a technically credible professional who can lead functional discussions, triage escalations, and coordinate integrations across systems. Key Responsibilities • Own L3 escalations from the L1/L2 support team; triage, diagnose, and resolve • Review Veeva release notes on a biweekly cadence and assess impact on client’s configuration • Lead integration troubleshooting across Veeva QMS, Quality Docs, and connected systems (SAP, labeling, etc.) • Participate in technical review calls with Veeva and internal IT teams • Support ongoing projects stabilization post go-live Profile Requirements • 8–10 years of experience in Veeva quality and pharma IT applications • Hands-on Veeva QMS experience (Quality Docs exposure a strong plus) • Familiarity with integration patterns (APIs, middleware) — not a developer but able to lead the conversation • Strong problem-solving and communication skills; must work independently • Prior pharma/life sciences environment preferred (GxP awareness helpful but not mandatory for L3 role)