Laboratory Operations Manager

Job description

**Lab Manager** **Location:** Bangalore **About Orange Health Labs** Orange Health Labs is India's leading on-demand diagnostics brand, transforming the way diagnostic testing is experienced by making it faster, more reliable, and more convenient. Launched in 2020, Orange Health Labs is now one of India's highest-rated diagnostic brands, serving customers across Bangalore, Delhi NCR, Mumbai, and Hyderabad. With a team of over 900 O-Rangers, we are committed to delivering exceptional healthcare experiences through technology, operational excellence, and customer obsession. Founded by healthcare leaders Dhruv Gupta and Tarun Bhambra, our vision is backed by world-class investors including Accel, General Catalyst, Y Combinator, Bertelsmann India, and other leading global investors. **About the Role** We are looking for an experienced Lab Manager to lead our Bangalore laboratory operations. This role is responsible for overseeing end-to-end laboratory functions, ensuring operational excellence, maintaining quality and compliance standards, and leading a high-performing team to deliver accurate and timely diagnostic services. The ideal candidate is a hands-on leader with strong technical knowledge, people management skills, and experience managing high-volume diagnostic laboratories. **Key Responsibilities** - Lead and manage day-to-day laboratory operations, ensuring smooth workflow and optimum resource utilization. - Supervise, mentor, and develop laboratory staff while fostering a culture of accountability, collaboration, and continuous learning. - Ensure timely sample processing, accurate testing, and report delivery while consistently meeting defined Turnaround Time (TAT) targets. - Monitor laboratory quality through IQC, EQAS, and adherence to NABL guidelines, internal quality standards, and regulatory requirements. - Drive compliance with laboratory SOPs, biosafety practices, and accreditation standards while ensuring audit readiness. - Oversee inventory planning, reagent availability, equipment maintenance, calibration, and preventive maintenance schedules. - Review operational metrics and implement process improvements to enhance productivity, efficiency, and quality. - Coordinate with Pathologists, Quality, Operations, Procurement, and other cross-functional teams to ensure seamless laboratory performance. - Prepare operational reports, maintain quality documentation, investigate deviations, and implement corrective and preventive actions (CAPA). - Ensure effective manpower planning, shift management, and continuous training of laboratory personnel. **Requirements** - DMLT, B.Sc. MLT, M.Sc. Medical Laboratory Technology, M.Sc. Biochemistry, M.Sc. Microbiology, or an equivalent qualification in Life Sciences. A postgraduate qualification is preferred. - 8+ years of experience in a clinical diagnostic laboratory, including 3+ years in a supervisory or managerial role. - Strong understanding of laboratory operations, NABL accreditation standards, quality management systems, and regulatory compliance. - Hands-on experience managing laboratory functions such as Clinical Pathology, Hematology, Biochemistry, Immunology, and Microbiology is preferred. - Strong leadership, communication, stakeholder management, and team development skills. - Excellent analytical and problem-solving abilities with a focus on operational excellence and continuous improvement. - Proficiency in laboratory information systems (LIS) and Microsoft Office applications is an added advantage.