LabVantage LIMS - Support Analyst

Job description

**Must Have Technical/Functional Skills** LIMS, ITIL, Labvantage, Java, SQL, **Roles & Responsibilities** **Position Overview** We are seeking a highly skilled **LabVantage LIMS Developer & Support Engineer** responsible for delivering high-quality LabVantage LIMS solutions, enhancements, and integrations while also providing functional and technical support to business users. This hybrid role combines **hands-on development (70%)** with **application support and maintenance (30%)** to ensure the smooth operation, customization, and continuous improvement of laboratory workflows within the LabVantage environment. The ideal candidate will collaborate closely with US-based business stakeholders, architects, product owners, and cross-functional teams, ensuring alignment with enterprise architecture, business objectives, and best practices. **Key Responsibilities** **Development Responsibilities (70%)** - Design, configure, and develop **LabVantage LIMS components**, including workflows, master data, instrument integrations, sample life cycles, and user interfaces. - Customize LabVantage modules using **Java**, **JavaScript**, **SQL**, and LabVantage configuration tools. - Develop enhancements, new features, and optimized solutions that align with laboratory business requirements. - Build and maintain **RESTful API integrations** with external systems such as instruments, ELN, ERP, and data warehouses. - Perform **data modeling, schema development**, and data migration activities (XML, JSON, relational databases). - Contribute to application architecture, design discussions, and solution documentation. - Work with DevOps teams to design, implement, and maintain **CI/CD pipelines** for efficient build and deployment processes. - Introduce modern technologies and development practices to improve performance, scalability, and reliability. - Participate in agile ceremonies and contribute actively to sprint planning, estimation, and delivery. **Support Responsibilities (30%)** - Provide **L2/L3 support** for LabVantage applications, ensuring timely resolution of incidents, service requests, and user issues. - Troubleshoot configuration, data, workflow, and integration-related problems. - Monitor application performance and ensure system health, availability, and reliability. - Analyze recurring issues and identify long-term fixes or enhancements to prevent future incidents. - Support system upgrades, patches, testing, and validation activities. - Assist laboratory users with system functionality, training, and best practices. - Coordinate with global teams to maintain consistent and high-quality support coverage. **Required Qualifications** - **10+ years of software development experience**, preferably in enterprise systems. - **8+ years of hands-on Java development** expertise. - **5+ years of HTML, CSS, JavaScript** programming for UI enhancements. - **5+ years of experience developing or consuming RESTful APIs**. - Strong experience with **data modeling, relational schemas, XML, JSON**. - **Direct experience developing or supporting LabVantage LIMS applications** (highly preferred). - Experience with **AWS** or similar cloud platforms. - Strong understanding of **Test Automation**, Continuous Integration, and agile development. - Ability to work effectively in a fast-paced, iterative environment and manage both project and support responsibilities. **Preferred Skills** - Experience in regulated environments (GxP, Pharma, Biotech). - Knowledge of LabVantage modules such as Sample Manager, Stability, Instrument Management, ELN. - Familiarity with scripting for automation and data transformations. - Strong analytical, troubleshooting, and communication skills.