LAM - Claims

Job description

- Excellent English communication skills – written and spoken - Experience in client management (handing client queries over email and voice) - Achieve team productivity and quality goals - Participate in training initiatives to develop knowledge - Integrate procedural changes into daily routine - Support other team members in meeting service expectations - Aid in training of others, as needed - Provide coaching and feedback to team members to enable them to improve their performance. - Assist new hires such that they are productive on the floor in the shortest possible time frame. - Handle escalations. - Provide inputs on process and system to the team members - Ensure compliance with internal policies and procedures, external regulations and information security standards - Staffing allocation, work distribution, compliance and/or operations goals.