Laptop & Desktop Support Engineer

Job description

**Job Requirements** Around 3 years of experience - Diploma or Degree with good communication skills - Good understanding of the work/support environment - Good experience in installation and troubleshooting of desktops/laptops, printers - Good experience in the installation of Windows 10 and 11 and MS Office - Knowledge of Windows Domain, Servers, DHCP, and DNS - Installation and troubleshooting of Antivirus software - Good knowledge of Outlook client - Good experience in the installation of desktops/laptops, printers - Asset / Inventory management Deliverables - All Desktop Problems (Hardware and Software) - Monitoring Antivirus and Systems Performance - Troubleshooting and diagnosing malfunctions in the operation of hardware and software. - Maintain all the assets and update the asset database at regular intervals. - Provide regular technical support for desktops, laptops, printers, and peripherals, - Provide regular technical support for Operating systems, mail support, and basic network support/troubleshooting - Performs miscellaneous job-related duties as assigned by the Manager - Troubleshooting LAN / VPN issues for clients - Close all assigned tickets in the ticketing system within SLA - Follow IT policies and procedures to execute daily work - Provide Executive support to Management on a need basis