Lead Assistant Manager - Process Digitization

Job description

**Job Description: Key Responsibilities** - Map and document end-to-end business processes and workflows. - Assess current digitization maturity and identify automation opportunities. - Partner with Operations, Product, and Technology teams to define improvement roadmaps. - Measure and track digitization uplift, adoption, and business value realization. - Conduct process validations, user interviews, and operational analysis. - Develop executive-ready reports, dashboards, and recommendations. - Support change management, training, and rollout activities to drive adoption. - Ensure alignment of digitization initiatives with business objectives and OKRs. **Responsibilities: Referred Skills** - Process Mapping, Product Management / Business Analysis - Process Improvement / Lean Six Sigma mindset - Data Analysis & Reporting - Stakeholder Management - Automation & Digital Transformation awareness - Strong communication and presentation skills - Payment Integrity domain knowledge (preferred) - Tier 1 Business School Graduate – IIM, IIT, Great Lakes, LIBA (highly preferred) **Role Purpose (One-liner):** Drive process digitization and operational transformation by translating business workflows into measurable digital improvement opportunities and ensuring successful adoption and value realization. - Qualifications: Master’s / Bachelor’s degree from top tier colleges with good grades, preferably from an Engineering Background