Lead BSS Operations Engineer (Order Management / Billing | Java Microservices)

Job description

Overview We are looking for a highly technical, hands-on Lead Engineer to take ownership of mission-critical order management and billing platforms within a large-scale, distributed environment. This role sits at the intersection of backend engineering, production operations, and system design , requiring someone who can both resolve complex live issues and drive long-term improvements to platform reliability, scalability, and performance. You will act as the technical authority for high-impact incidents while partnering closely with engineering, product, and infrastructure teams to enhance system architecture and operational excellence. Key Responsibilities 1. Incident & Problem Management • Lead the resolution of critical, multi-system production incidents across complex distributed systems • Own the full incident lifecycle, including triage, stakeholder communication, mitigation, and post-incident review • Perform deep-dive root cause analysis (RCA) across APIs, microservices, databases, and system integrations • Translate recurring issues into actionable improvements for engineering and product teams 2. Platform Reliability & Continuous Improvement • Identify system bottlenecks and drive initiatives to improve stability, scalability, and performance • Design and implement monitoring and observability solutions (APM, logging, alerting) • Lead efforts to reduce manual operational work through automation and tooling • Partner with engineering teams to influence system design, architecture, and technical roadmap 3. Technical Leadership • Act as the subject matter expert for order-to-activation (O2A) workflows and billing systems • Mentor engineers across L1/L2 support and development teams, raising overall technical standards • Define operational metrics (KPIs/SLAs) and ensure consistent service quality • Maintain high-quality documentation, runbooks, and knowledge-sharing practices 4. Cross-Functional Collaboration • Work closely with product, engineering, and infrastructure teams to improve system performance • Represent operations in architectural discussions and technical decision-making • Ensure alignment between production realities and future platform development Required Qualifications • Bachelor’s degree in Computer Science, Engineering, or related field • 5+ years of hands-on experience with Java-based backend systems (microservices architecture) • 5+ years of experience in order management, billing, or transaction-heavy platforms • Strong expertise in SQL and NoSQL databases (e.g., Couchbase or similar) • Experience with containerized and cloud-native environments (Docker, Kubernetes) • Familiarity with CI/CD and DevOps tooling (e.g., Jenkins, Ansible) • Proven ability to troubleshoot and resolve complex production issues in distributed systems • Strong communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders Preferred Experience • Experience working with large-scale customer-facing platforms or high-throughput systems • Background in telecom, fintech, or other transaction-heavy industries • Familiarity with IT service management frameworks (e.g., ServiceNow, Jira) • Experience leading technical initiatives or managing small teams • Strong focus on automation, observability, and operational excellence