Lead Business Analyst - Salesforce (with Media Domain)

Job description

Country/Region: IN Requisition ID: 36993 Work Model: Position Type: Salary Range: Location: INDIA - NOIDA- BIRLASOFT OFFICE # **Title:** **Lead Business Analyst - Salesforce (with Media Domain)** Description: ## **Area(s) of responsibility** **Experience : 6+ Years** **Shift Timing : 5:00 PM to 2:00 AM** Below are the details : **Role Summary** We are looking for an experienced Business Analyst with 5+ years of relevant experience to support Salesforce initiatives. The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements, and working closely with cross-functional teams to deliver scalable Salesforce solutions aligned with business goals. **Key Responsibilities** Requirements Gathering & Analysis - Collaborate with business stakeholders to understand and document requirements - Convert business needs into clear user stories, acceptance criteria, and functional specifications - Conduct workshops, interviews, and process walkthroughs - Ensure end-to-end requirement traceability Salesforce Functional Understanding - Worked on Salesforce modules such as Sales Cloud, Service Cloud, or Experience Cloud - Translate requirements into Salesforce concepts like objects, fields, workflows, flows, and reports - Partner with technical teams to ensure accurate and scalable solution design - Support initiatives like process automation and system enhancements Agile Delivery & Execution - Participate in Agile ceremonies (Sprint Planning, Grooming, Standups, Retrospectives) - Manage and maintain product backlog in JIRA or similar tools - Support development teams with clarifications and functional guidance - Ensure timely delivery aligned with sprint commitments Testing & Validation - Assist in test case creation, UAT planning, and execution - Validate delivered solutions against business requirements - Support defect tracking and resolution Stakeholder Management - Act as a bridge between business, development, and QA teams - Provide regular updates on progress, risks, and dependencies - Drive stakeholder alignment and expectation management Documentation - Create and maintain BRDs, FRDs, process flows, and solution documents - Ensure high-quality, structured documentation for reuse and governance **Required Skills & Experience** **Must-Have** - 5+ years of experience as a Business Analyst - Hands-on experience in Salesforce projects (minimum 2–3 years preferred) - Strong expertise in: - - Requirements gathering and user story writing - Agile/Scrum methodologies - Familiarity with: - - Salesforce data model, workflows, and flows (functional understanding) - Experience with JIRA, Confluence, or similar tools - Excellent communication and stakeholder management skills **Good-to-Have** - Salesforce certification (Admin or Platform App Builder) - Exposure to Salesforce integrations and APIs - Experience with DevOps tools (e.g., Copado, Git) - Domain knowledge in Media / Entertainment / Theme Parks **Key Competencies** - Strong analytical and problem-solving skills - Ability to translate business needs into actionable deliverables - High attention to detail and documentation quality - Strong ownership and accountability - Effective cross-functional collaboration