Lead Consultant - Enterprise Application - SAP P 4C

Job description

Lead Consultant - Enterprise Application - SAP P **Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. **Job Description** **XTEL Service Management** **Operational Escalation Management** - Manage escalations related to key operational issues. - Collaborate with cross-functional teams to identify root causes and drive resolution. **Governance & Meeting Facilitation** - **TPM CIP Governance:** Coordinate and manage governance meetings for Continuous Improvement Projects (CIP) on a weekly and monthly basis. - Participate in and/or lead weekly calls for TPM CIP, stabilization, and operational catch-up meetings, ensuring progress and alignment with project goals. - Manage ad-hoc service reviews and escalate issues to senior management when necessary. **CIP Functional Custodian** - Oversee the functional analysis of CIP governance, driving testing results and coordinating with business partners to resolve escalations. - Manage CIP escalation and ensure timely resolution with business partners. **Vendor & Stakeholder Management** - Oversee vendor management tasks, including facilitating communication and resolving issues with vendors and other managed service providers. - Manage vendor-related escalations and ensure timely resolution of issues affecting service delivery. - Facilitate regular reviews of vendor performance and escalate when necessary. **CMDB & Change Management Administration** - Manage the Change Management Database (CMDB) and approval processes. - Approve RG access requests and oversee CMDB attestation and impact surveys. - Ensure timely and accurate processing of application impact assessments (AIA) and server upscale requests. **Operational and Administrative Support** - Provide administrative support for ongoing operations, including vendor ID/creation in Beeline, CMDB management, and general change management tasks. - Collaborate with internal teams to support various operational needs as they arise. **Ad-Hoc Resolution & Consultancy** - Provide issue resolution, consultancy, and approvals on a case-by-case basis, working across teams and regions to ensure smooth service delivery. - Collaborate with teams to resolve issues efficiently and support operational goals. **DevOps Scrum Master for VisualFabriq** - - Owning backlog management for VF in ADO - Lead VF DevOps Team **Service Introduction Facilitation (New TPM solutions - EUR)** - **Service Introduction:** Facilitate the integration of new TPM services and products into the operational environment. **Required Skills & Experience:** - **Experience:** - Proven experience as an IT Service Manager, or similar role in a technical environment with a strong focus on driving operational excellence. - Basic understanding of business processes (sales, finance, planning) supported by TPM solutions - Experience working in a large, global FMCG organisation preferred - **Technical Expertise:** - Experience working with XTEL and/or VisualFabriq TPM solutions - Knowledge of tools like ServiceNow, Beeline, and performance tracking dashboards is preferred. - **Problem Solving & Escalation Management:** - Strong experience in managing escalations, resolving technical issues, and driving operational excellence. - **Vendor Management:** - Proven experience managing vendor relationships and SLA reviews. - **Project Management:** - Skilled in leading cross-functional projects and facilitating communication across teams. - **Communication & Collaboration:** - Strong English communication skills, with the ability to engage stakeholders, vendors, and internal teams at various levels. - Knowledge of either French or Italian would be nice to have - **Governance & Compliance:** - Knowledge of governance frameworks and experience in ensuring compliance with internal policies and external requirements. - **Time Management & Organization:** - Excellent organizational skills with the ability to handle multiple tasks and priorities efficiently. - Needs to either be located in EUR or willing to work core business hours in CET time zone **Qualifications** Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering **Certifications** Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, SAP Certified Application Associate - Business Intelligence with SAP NetWeaver 7.0 - SAPSAP **Required Skills** SAP Overview, SAP Trade Promotion Management (TPM) **Language** English (Required) **Language Proficiency -** Proficient - C2 **Additional Job Location -** **Job Type** Regular **Master Skill List -** Enterprise Application - SAP P **Remote Type -** Office **Work Shift -**