Lead Consultant - SAP DMC

Job description

**About Birlasoft** Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – We are looking for SAP DMC LEAD. Educational Background – Any Graduate. Experience- 6+ years. Location-Pune/Bangalore/Noida/Mumbai/Chennai/Hyderabad **Job Description** SAP DMC Consultant – AMS Support Role Overview The SAP Digital Manufacturing Cloud (DMC) Consultant – AMS is responsible for providing application support, troubleshooting, and continuous improvements for manufacturing operations running on SAP Digital Manufacturing Cloud. The consultant ensures smooth integration between shop floor systems and enterprise applications such as SAP S/4HANA and SAP Manufacturing Execution. This role focuses on incident management, system enhancements, monitoring integrations, and supporting production environments in an AMS model. Key Responsibilities Application Support Provide L2/L3 production support for manufacturing processes within SAP Digital Manufacturing Cloud. Analyze and resolve incidents, service requests, and problem tickets raised by business users. **Troubleshoot Issues Related To** Production order execution Shop floor operations Work center activities Data collection and manufacturing confirmations System Monitoring & Issue Resolution Monitor system interfaces between SAP Digital Manufacturing Cloud and SAP ECC. Perform root cause analysis (RCA) for production and integration issues. Support batch jobs, message queues, and data synchronization. Configuration & Enhancements **Configure And Maintain** Production processes Shop floor PODs (Production Operator Dashboards) Work centers and resources Data collection parameters Support minor enhancements and change requests in the DMC environment. Integration Support **Support Integration With** SAP ECC SAP Manufacturing Integration and Intelligence Third-party shop floor systems and IoT devices Troubleshoot interfaces using APIs and message services. **Required Skills** Good knowledge of SAP Digital Manufacturing Cloud **Experience With** Manufacturing execution processes Production orders and shop floor execution Production Operator Dashboards (PODs) Data collection and production confirmations Understanding of manufacturing processes and shop floor operations Knowledge of integration with SAP S/4HANA Experience working in AMS support environments (incident & change management)