Lead Coordinator

Job description

Technical Skills • Experience with Hadoop ecosystem: Oozie Workflow Manager, Apache Hive, Apache Spark. • Working knowledge of Apache Airflow, Managed File Transfer (MFT), and Jenkins CI/CD pipelines. • Familiarity with AWS cloud services (S3, EC2, EMR, CloudWatch) in a data platform context. • Experience with ITSM platforms, preferably ServiceNow ticket management, workflow configuration, SLA tracking. • Understanding of data pipeline architectures, batch processing, and CDP (Customer Data Platform) environments. • Exposure to Agentic AI / GenAI-assisted operations tools is a strong advantage. Operational & Leadership Skills • 5+ years of experience in IT/Data managed services or NOC environments, with at least 2 years in a team lead or coordinator role. • Demonstrated ability to manage rotational 247 support teams across multiple time zones. • Strong analytical skills for trend analysis, root cause investigation, and SLA reporting. • Excellent written and verbal communication; confident presenting to client stakeholders. • Proficient with monitoring and alerting platforms (Grafana, Splunk, CloudWatch, or equivalent).