Lead Digital Product Manager - Instant Messaging, Voice and Video

Job description

**About this role:** Wells Fargo is seeking a **Lead Digital Product Manager** for the Workplace Technology product group **Instant Messaging (IM), Voice and Video Platform.** This role will be part of an internal Product Line team for Workplace Technology. The candidate will work with the delivery team on defining, planning, and executing **enterprise voice-enabled collaboration solutions (including Microsoft Teams and integrated voice platforms)** that meet the objectives and roadmap milestones for the respective Product group. The role will also contribute to **modernizing voice, conferencing, and collaboration experiences across the enterprise.** **In this role, you will:** - Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact - Act as key participant in large-scale planning - Review and analyze complex digital strategy for product/functionality/experience area - Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors - Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements - Lead a broad team of digital professionals to meet deliverables and drive new initiatives - Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals - Potentially lead projects, teams or serve as a peer mentor **Required Qualifications:** - 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. **Desired Qualifications:** - Serve as **Team Product Owner IM-Microsoft Teams, Voice Video platform** - Collaborate and work with Product Manager, Product Owner, engineering leads, Scrum Masters, and delivery teams to ensure on-time delivery of **integrated Microsoft Teams, and enterprise voice solutions (Teams Phone, IP Telephony, Trader Voice)** - Reiterate and deliver the vision of the L3 Product group by implementing innovative solutions across **meetings, conferencing, and mission-critical voice communication workflows** - Support the overall strategy, refine features and stories, and guide teams to meet OKRs and roadmap milestones for the product - Define and evolve product strategy for **Microsoft Teams as a collaboration hub**, including its integration with **Outlook/Exchange, SharePoint, OneDrive, Planner, and other M365 services** - Develop, evolve and communicate product vision, priorities, and strategy to key partners and stakeholders while obtaining feedback, managing risks, and ensuring regulatory and policy compliance - Establish, communicate and monitor product goals and performance indicators - Facilitate collaboration between end users, stakeholders and teams throughout the product lifecycle - Own prioritization of backlog aligned to product vision and goals. Maintain a healthy backlog of items that are linked appropriately. - Enable the team to deliver work seamlessly by writing clear features, refining user stories, and ensuring acceptance criteria are met - Collaborate with product owners and teams to deliver a seamless customer experience - Own and maintain a clear, prioritized, and well-structured backlog - Drive alignment through active participation in product and agile ceremonies - Identify and resolve cross-team dependencies and prioritization conflicts - Lead and support teams by removing impediments and enabling execution - Ensure consistent communication across product, delivery, and stakeholders - Coordinate with shared teams to ensure smooth delivery - Drive user communications and gather feedback to inform product improvements **Job Expectations:** - Certified Scrum Product Owner (CSPO) or SAFe Product Owner - 8+ years of digital product management experience or equivalent - Experience working with and leading delivery teams in **collaboration, conferencing, or voice platforms** - Strong expertise in **Microsoft Teams**, including meetings, conferencing, and **Teams Phone with enterprise voice integration** - **5+ years of experience in Voice, IP Telephony, and/or Trader Voice systems**, including designing or managing **high-availability, low-latency communication environments** - Strong understanding of **Microsoft 365 ecosystem and integrations** (Teams, SharePoint, OneDrive, Exchange/Outlook, Planner, etc.) - Good understanding of **security, identity, and compliance**, including **Entra ID (Azure AD), voice security, guest access, information protection, and retention policies** - Experience with **Jira, Confluence, SharePoint** and related tools - Strong communication and presentation skills with ability to engage senior stakeholders - Deep understanding of Agile methodologies and Scrum Framework - Ability to work in a matrix environment and influence across teams. - Familiarity with **voice engineering concepts**, including SIP, SBCs, call routing, and QoS - Working knowledge of Power BI and/or Tableau dashboards - Experience managing **global collaboration and voice infrastructure across regions** - Ability to handle multiple projects and priorities simultaneously - Experience with human-centered design principles - Strong risk management and dependency management skills, particularly in **regulated communications environments** - Comfortable navigating ambiguity and facilitating discussions to explore the best possible solutions