Lead - Field Engagement Operations Support

Job description

Job Title: Lead- Field Engagement Operations Support • Job Location: Hyderabad  About Sanofi  We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.  Sanofi has currently the best and most robust pipeline of R&D and consequent new launches in our history. The Go-to-Market Capabilities Team was organized to consolidate business operations efforts globally across all business units with an eye to create efficiencies that fund our pipeline and prepare us to drive multiple new product launches as we strive to materialize the miracles of science to improve people's lives.  About the Job Lead– Field Engagement Operations drives commercial excellence by optimizing customer engagement strategies and delivering best-in-class educational programming across Sanofi Brands and Indications. This role partners strategically with brand marketing, TLLs, and medical teams to design, execute, and continuously improve field-based educational programs including speaker events, Product Theaters, National Broadcasts, SEPs, and MEPs. The Lead applies experienced analytical and stakeholder engagement capabilities to maximize customer-facing activities impact, ensure compliance, and generate measurable business outcomes. Our nearshore hub will anchor operational excellence, enabling scale and consistency: Main Responsibilities Stakeholder Management & Strategic Insight  • Drive strong business partnerships with brand marketers, TLLs, medical, field sales, logistics vendors, compliance, and legal through regular Field Engagement Team interaction and meaningful insights • Lead the business review presentation and dashboard process highlighting progress, trends, opportunities, risks, program volume, cost, and speaker/topic utilization • Help guide brands toward goal attainment by analyzing data, identifying trends/risks/opportunities, and providing strategic recommendations • Actively participate in/lead field champion calls, providing guidance and inquiry support Cross-Functional Partnering  • Collaborate with Compliance, Legal, Veeva Events Support, Vendor, and Hub colleagues to address issues and ensure alignment • Lead teams through transformation with resilience and accountability by role-modeling the right mindset and behaviors  Annual Bureau Set-up  • Drive annual speaker contract on-boarding and Veeva events go-live processes as assigned including Marketing Kick-off, budget planning, speaker nomination/contracting, content/invitations, field configuration, and training coordination System Expertise  • Serve as subject matter expert for Commercial/Medical Events systems (Veeva/Salesforce.com, reporting platforms, nomination tools) and company policies • Support project execution with timely responses to Veeva System counterparts and actively share knowledge with FEM teammates • Demonstrate working knowledge of Power BI, Budget, and Events reporting; analyze reporting and explain details to stakeholders Business Analytics & Performance Management  • Utilize business data analytics to understand program performance, identify trends, and generate insights for improved decision-making • Run ad hoc reports to support business needs and stakeholder requests • Support business review process and dashboards to ensure they meet business requirements and provide actionable insights • Develop and maintain metrics/reporting environments leveraging Veeva, Jira4business, and Power BI • Leverage AI tools, automation platforms, and digital technologies to enhance productivity and generate data-driven insights • Translate analytical findings into clear, compelling presentations for brand and sales leadership Process Development & Continuous Improvement  • Create and maintain process flows and guidance documents to ensure standardized operations and knowledge transfer • Review support and training documentation as needed to ensure accuracy and relevance• Proactively identify inefficiencies, question existing processes, and implement solutions that optimize workflows and enhance performance • Apply opportunity management discipline to prioritize activities and ensure resources are deployed against highest-value opportunities • Ensure programs are executed in full compliance with company policies and regulatory requirements  Education and Technical Experience Required: • Bachelor's Degree required; advanced degree preferred • 10+ years progressive experience in commercial/sales/marketing operations within pharmaceutical, biotech, or equivalent organization • Demonstrated experience applying business data analytics to generate actionable insights from complex, multi-source data sets • Operational Excellence — proven ability to deliver quality results consistently and maintain high standards • Optimization — demonstrated track record of working smarter, improving processes, and driving efficiencies • Scalable Delivery — experience growing processes and systems with increasing demand while maintaining quality • Proven track record of sales force effectiveness support, promotional program design, or commercial operations • Excellent sta