Lead Infrastructure Engineer - Voice Solutions & Automation Engineer

Job description

**About this role:** Wells Fargo is seeking a Lead Infrastructure Engineer. **In this role, you will:** - Lead complex initiatives to develop infrastructure to provide solutions for business applications - Participate in various projects intended to continually improve or upgrade the infrastructure - Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals - Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future - Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors - Design, code, test, debug and document programs using Agile development practices - Make decisions in technical designs, implementation plans and identify project risks and resource requirements - Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success - Recommend courses of action to maintain cost effectiveness and achieve results - Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals - Interact with customer and vendor **Required Qualifications:** - 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** **Ribbon Expertise** - Deep hands-on experience with: - **Ribbon SBC (1K / 2K / 5K / SBC SWe)** - **Ribbon PSX (routing, policy design, call control)** - **Ribbon RAMP (analytics, provisioning, monitoring)** - Strong knowledge of: - **SIP signaling, header manipulation, call routing policies** - **Interconnects with service providers and carrier-grade environments** - Experience in **large-scale SBC deployments, migration, and optimization** **Automation & Development** - Advanced experience in: - **Python scripting for network/voice automation** - **REST API integrations with Ribbon and Cisco platforms** - **Automation tools**: Ansible, Terraform (preferred), or equivalent - Strong understanding of: - **CI/CD pipelines (Git, Jenkins, Azure DevOps, etc.)** - **Infrastructure as Code (IaC) principles** - Proven ability to build: - **Reusable automation frameworks** - **Self-healing and auto-remediation systems** **Voice & Networking Fundamentals** - Deep expertise in: - **VoIP protocols: SIP, RTP, SRTP, TLS** - **Call flows, dial plans, codec negotiation** - Solid networking knowledge: - **Routing, switching, QoS, firewalls, NAT traversal** **Cisco UC** - Hands-on experience with: - **CUCM, CUC, CER, Expressway** - Integration experience with **SBC-driven architectures** - Work Location - Bangalore / Hyderabad **Job Expectations:** - Design and implement **carrier-grade enterprise voice architectures** with a primary focus on: - **Ribbon SBC platforms** (SBC 1K / 2K / 5K / SWe) - **Ribbon PSX (Policy Server)** for centralized routing, policy control, and least-cost routing - **Ribbon RAMP** for provisioning, analytics, and lifecycle management - Define and implement **high-availability, geo-redundant, and scalable SBC architectures** - Lead **SIP trunking, interconnect design, and normalization strategies** across multi-vendor environments - Perform **advanced SIP message manipulation, routing logic design, and interop troubleshooting** - Drive **standardization of Ribbon configurations, dial plans, and routing policies** - **Automation & DevOps for Voice** - Design and implement **end-to-end automation frameworks** for voice infrastructure including: - Provisioning (users, trunks, dial plans, policies) - Configuration management (SBC templates, PSX policies) - Software upgrades & patching workflows - Backup, restore, and disaster recovery orchestration - Develop **automation pipelines using Python, REST APIs, NETCONF/RESTCONF, and Ansible** - Integrate Ribbon platforms with **CI/CD pipelines and Infrastructure-as-Code (IaC) models** - Build **self-service automation tools/portals** for operational teams and service provisioning - Implement **event-driven automation** for fault detection, remediation, and service restoration - Create reusable **automation libraries, SDK integrations, and orchestration playbooks** - **Data Center Migration & Transformation** - Lead voice infrastructure workstreams in **data center migration initiatives** - Plan and execute **zero/low-downtime migration strategies for SBCs and voice applications** - Perform **capacity planning, traffic engineering, and failover validation** - Automate **migration and rollback procedures** - **Operations, Monitoring & Optimization** - Develop **proactive monitoring solutions** leveraging telemetry, logs, and analytics (including Ribbon RAMP insights) - Automate **incident detection, correlation, and root cause analysis workflows** - Optimize voice quality, signaling efficiency, and resource utilization - Lead **performance tuning for SBCs and signaling infrastructure** - Establish **SLOs/SLAs and implement observability practices** - **Cisco Voice** - Integrate and support Cisco UC platforms: - **CUCM, Unity Connection (CUC), CER, Expressway** - Ensure seamless interoperability between **Cisco UC and Ribbon SBC/PSX environments** - Support hybrid call flows involving **on-prem, PSTN, and cloud integrations** - **Collaboration & Governance** - Work closely with **network, security, cloud, and application teams** to ensure end-to-end solution alignment - Define **standards, governance models, and best practices** for voice automation and Ribbon deployments - Document **architectures, automation frameworks, and operational procedures** **Posting End Date:** 28 Jul 2026 - ***Job posting may come down early due to volume of applicants.*** **We Value Equal Opportunity** Wells Fargo is an equal opportunity em