Lead - Laboratory Service Engineer

Job description

**Position Summary** Responsible for preventative/corrective maintenance, troubleshooting, upgrades, and calibration on equipment in the applications lab. Performs maintenance using required PPE, which may include APR (Air Purifying Respirator) and/or SCBA (Self-Contained Breathing Apparatus) for safe handling of hazardous materials. Works closely with and supports Process Development, Hardware, and Software Engineering departments’ R&D activities and customer demos/commits. Installs and supports prototype equipment and may develop procedures and documentation as needed in support of design and R&D activities. May travel domestically and internationally to customer sites to address tool/system issues that cannot be resolved without their support. Occasionally trains Field Service Engineers, Engineering Technicians, other Laboratory Service Engineers, or Process Engineers from regional accounts. **The Impact You’ll Make** You will ensure smooth operation of lab tools, contribute to R&D success, and provide technical expertise for troubleshooting and upgrades, enabling Lam to deliver innovative solutions to customers. **What You’ll Do** Primary Responsibilities: - Complete all tasks without direct supervision; leverage experience to recommend solutions for issues in the lab. - Provide input on procedures and complete more complex software tasks on lab tools. - Develop troubleshooting skills and resolve issues across multiple areas of a tool. - Act as primary trainer for Level 1 and Level 2 Lab Service Engineers. - Lead tool installs, upgrades, and support activities. - Develop and test procedures; lead software issue resolution on lab tools. - Understand processes running on tools and interactions between hardware and process. - Provide instruction on complex technical topics to internal staff. - Collect, document, and maintain product configuration information. - Explain product configurations, processes, and specifications for products in region. - Analyze and discuss alternatives with multiple stakeholders. **Minimum Qualifications** - A seasoned, experienced professional with full understanding of area of specialization. - Ability to resolve a wide range of issues creatively and effectively. - Completes own role independently or with minimal supervision. - Demonstrates good judgment in selecting methods and techniques for obtaining solutions. - Minimum qualification is Diploma with relevant experience of 8 years. **Preferred Qualifications** - Experience in troubleshooting systems in all areas of a tool. - Ability to lead tool installs and upgrades. - Strong understanding of process-hardware interactions. - Skilled in training and mentoring junior engineers. **Competencies** - Technical Expertise - Problem Solving and Innovation - Communication and Collaboration - Leadership and Training - Continuous Improvement