Lead Operations Processor

Job description

**Role:** Lead Operations Processor **In this role, you will:** - Support access management team in the day-to-day deliverables, with resolution to tech issues and contribute to overall success of the Business - Collaborate with SMEs, business partners, process owners, compliance, and risk teams to gather information and validate access of end users - Provide feedback and present ideas for improving or implementing processes and tools within Operations group - Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation - Prioritize work and provide daily work leadership and mentorship to team - Provide training and technical guidance to less experienced staff - Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams - Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals - Interact with internal customers - Receive direction from leaders and execute accordingly - Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements - Serve as a resource to other departments on transaction structure, documentation, and company policies. **Required Qualifications:** 5+ years of Operations experience preferred, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** - 4+ years of Identity and access management experience required - Experience in Agile / Jira or similar workflow and ticketing tools - University degree in Business or related discipline - Strong problem solving and communication skills - Attention to detail and timemanagement - Proficiency in MS Word, Excel, PowerPoint, and documentation tools.