Lead ORM

Job description

### Principal Accountabilities - Drive business growth, revenue generation, profitability, and achievement of sales targets across assigned branches, regions, or products. - Develop and execute sales, product, operational, and business strategies aligned with organizational objectives. - Recruit, train, coach, and manage teams including Sales Officers, Relationship Managers, Team Leaders, DSAs, Contact Center staff, and branch personnel. - Build and maintain strong relationships with customers, channel partners, OEMs, dealers, connectors, referrers, and key stakeholders. - Manage sales operations from lead generation to loan disbursement, ensuring process adherence and customer satisfaction. - Oversee customer onboarding, credit card sales, collections, customer service, and operational activities across assigned locations. - Monitor portfolio performance, disbursements, collections, reconciliation, delinquency, NPAs, and key business metrics. - Ensure compliance with regulatory requirements, internal policies, audit standards, legal guidelines, and risk management frameworks. - Conduct market research, competitor analysis, and portfolio reviews to identify growth opportunities and product enhancements. - Collaborate with Credit, Operations, Risk, Treasury, Legal, Compliance, Technology, Marketing, and Finance teams to drive business outcomes. - Develop, launch, and manage lending and financial products, including secured and unsecured loans, LAP, machinery finance, medical equipment finance, and fintech solutions. - Drive process improvements, digital transformation initiatives, operational efficiencies, and automation projects. - Lead funding, supply chain finance, collections, and customer service functions while ensuring quality standards and service excellence. - Prepare and present business performance reports, MIS, audits, forecasts, budgets, and strategic recommendations to senior management. - Identify risks, implement corrective actions, and ensure sustainable business growth through effective governance and people management. ### Qualification, Experience & Skills - Bachelor's degree in Business Administration, Finance, Marketing, Commerce, Law, Management, Economics, Technology, or a related field; MBA/Postgraduate qualification preferred for senior roles. - Relevant experience in NBFCs, Banking, Financial Services, Lending, Collections, Operations, Customer Service, Contact Centers, Product Management, Credit, Legal, Risk, or Sales. - Proven experience in team leadership, people management, target achievement, and business development. - Strong understanding of lending products including Business Loans, LAP, Equipment Finance, Machinery Loans, Medical Equipment Finance, Credit Cards, and Retail Assets. - Sound knowledge of NBFC regulations, compliance frameworks, risk management practices, and regulatory requirements. - Excellent analytical, problem-solving, decision-making, and financial assessment capabilities. - Strong communication, presentation, negotiation, stakeholder management, and interpersonal skills. - Experience in market analysis, portfolio management, product development, customer onboarding, collections, and operational excellence. - Proficiency in MS Office, CRM applications, MIS reporting, financial analysis tools, and relevant business software. - Ability to manage multiple stakeholders, drive cross-functional collaboration, and execute strategic initiatives. - Self-motivated, customer-focused, result-oriented, and capable of performing in fast-paced environments. - Strong leadership, coaching, training, and team development capabilities. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.