Lead Product Owner- Salesforce

Job description

**Career Area:** Technology, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Salesforce - Lead Product Owner (PO)** focuses strictly on maximizing the value of the digital platform. They eliminate project management overhead to focus entirely on **product strategy, backlog ownership, and stakeholder alignment**. **Role Definition:** Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems. **Responsibilities:** Product Strategy & Roadmap - **Define Value:** Own the long-term digital vision for the Salesforce ecosystem. - **Build Roadmaps:** Create and maintain the platform feature roadmap. - **Analyse ROI:** Prioritize features based on business value and user impact. 2. Backlog Ownership & Execution - **Write Requirements:** Translate business needs into technical user stories. - **Groom Backlog:** Prioritize, sequence, and maintain the product backlog daily. - **Define Acceptance:** Set strict boundaries for when a feature is complete. - **Accept Deliverables:** Validate and sign off on completed engineering work. 3. Salesforce Platform Governance - **Guard Native Features:** Push for out-of-the-box Salesforce capabilities over custom code. - **Manage Tech Debt:** Balance new feature requests with platform health and cleanup. - **Oversee Releases:** Plan deployment cycles and coordinate technical feature - Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. - Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. - Coordinates with field support specialists and customers to address and resolve problems and expand product usage. - Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. - **Skill Descriptors** **Business Analysis:** Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. **Level Working Knowledge:** - Analyzes the value of a business and its functions through the value estimation of assets. - Applies the prerequisites to a project before starting the business analysis process. - Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions. - Documents the business case to justify the requirements of time and resources of a project. - Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities. **Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment. **Level Extensive Experience:** - Differentiates assumptions, perspectives, and historical frameworks. - Evaluates past decisions for insights to improve decision-making process. - Assesses and validates decision options and points and predicts their potential impact. - Advises others in analysing and synthesizing relevant data and assessing alternatives. - Uses effective decision-making approaches such as consultative, command, or consensus. - Ensures that assumptions and received wisdom are objectively analysed in decisions. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours. **Level Extensive Experience:** - Reviews others' writing or presentations and provides feedback and coaching. - Adapts documents and presentations for the intended audience. - Demonstrates both empathy and assertiveness when communicating a need or defending a position. - Communicates well downward, upward, and outward. - Employs appropriate methods of persuasion when soliciting agreement. - Maintains focus on the topic at hand. **Software Change Request Management:** Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff. **Level Extensive Experience:** - Describes methods for estimating costs for request fulfillment. - Defines responses for non-standard or unsupported change requests. - Contributes to the design and development of request process flow and templates. - Clarifies description, components affected, need, cost estimate, risk, resources, status. - Manages all aspects of the change request process. - Researches new tools and techniques for monitoring product efficacy. **Software Engineering:** Knowledge of software engineering; ability to deliver new or enhanced fee-based software products. **Level Working Knowledge:** - Identifies considerations for product integration with multiple platforms and systems. - Works with development or delivery of a software package or component. - Describes phases, activities, deliverables and processes for a specific methodology. - Works with structured documents for developing features, functions, plans and schedules. - Describes software design practices, technologies, and considerations. **Software Problem Man