Lead Program Migration and Transformation

Job description

**Role & responsibilities** Business Growth & Expansion - Set up and Lead BOT's COE for UKSC. - Build Frameworks for the COE for Process Assessment, Feasibility and Viability. - Implement Pilot and then plan for scaling up.Provide BOT's as a service to RO - To Program manage all migrations of business (ABG) expansion for UKSC Seamless Business Transition - Support the business growth and expansion where required e.g. Frameworks, earlier splits etc. - Prepare detailed transitions program plan with critical activities c - Prepare robust checklists. Provide sufficient orientation and training to the transition champions on the overall transition framework, s - Drive execution of the transition plan along with the champions and lead discussions with stakeholders to strive for seamless processes/employees movement to the UKSC - Co-ordinate with different stakeholders - Conduct regular governance meet, right communication and leverage escalation path to ensure the project objectives are met in a timely manner - Lead Program management of key transformation and cross functional projects initiated for UKSC for achieving the Productivity and Excellence targets Quality & Service Management Excellence - Implement governance and escalation framework basis the agreed principle. Enable regular governance call with key stakeholders internally and with customers to discuss performance dashboards, highlight anomalies and suggest changes. Continuous Capability Improvement (Process, People and Technology) - Implement a robust review rhythm for timely assessing transition activities across various processes. - Review the instances and causes of deviation from the transition plan and take necessary corrective and preventive measures to reduce deviations. - Review the reasons for positive deviations and check its applicability in other processes on pilot basis. If successful, make necessary changes in the transition process in consultation with the BT team - Identify and propose improvement / innovative practices for continuously improving transition process capabilities. Risk Management & Governance - Ensure that UKSC service migration is in line with operating procedures and best practices. - Ensure effective implementation of identified risk controls throughout the transition. - Maintain accurate records and data pertaining to all transition and support timely completion of process audits Value Creation / Business Impact - Set up and Lead BOT's COE for UKSC. - Build Frameworks for the COE for Process Assessment, Feasibility and Viability. - Implement Pilot and then plan for scaling up. - Provide BOT's as a service to RO - Work with the BOT's COE Lead. Identify the areas where the automation can be human assisted - Scout for right RPA implementation partners, and provide necessary insights to the BT Head in selecting the RPA partner. - Conduct pilot runs and evaluate pilot results to ensure that the bot is giving out desired results. - Design the governance of new, bot driven process with support from the operational excellence lead and PHs. - Monitor the impact of BOT on business outcomes **Preferred candidate profile**