Lead, Rider Operations

Job description

**About the role and team** Leading Local Operations at Uber means solving hard problems in a high-stakes, fast-moving environment. You will be responsible for making Uber a success in our most critical markets, acting as a strategic and operational leader who defines the vision for growth and carries the weight of decisions that matter. Whether you are leading consumer growth for a massive regional Delivery business or acting as a Country Manager for one of our strategic Rides markets, you'll need to set direction in motion without waiting for perfect conditions. This is a hands-on role that calls for a rare combination of customer obsession, savvy analytics, and an entrepreneurial mindset. You will navigate the "messy" reality of marketplace dynamics-balancing the needs of riders, drivers, couriers, and merchants-to build a world-class customer experience. If you lead with clarity, thrive in ambiguity, and are motivated by the challenge of moving the real world through structured, data-backed execution, this is where you'll make your mark. **What you'll do** - Own the end-to-end strategy and execution for a specific market or consumer segment, managing large and dynamic budgets to achieve aggressive growth and profitability targets. - Conceive, design, and lead core growth initiatives across the entire funnel, from awareness and acquisition to engagement, retention, and loyalty. - Navigate complex local regulations and market nuances to implement global and regional programs while driving high-impact local projects. - Build and manage strategic partnerships with external stakeholders, fleet owners, and merchants, earning trust fast and creating win-win solutions for the platform. - Partner cross-functionally with Marketing, Product, Finance, and Legal teams to unblock barriers and ensure our strategy translates into seamless consumer experiences. - Communicate with purpose at the executive level, synthesizing complex performance data into actionable insights and strategic recommendations for senior leadership. **What you'll need** - Minimum 7+ years of experience in operations, consulting, technology, or other fast-paced, project-based environments. Graduate degree (MBA or equivalent) in a quantitative or business-related field (Economics, Engineering, Finance, or similar). - Advanced technical fluency, including proficiency in SQL, Python, or data visualization tools (e.g., Tableau). - Proven track record of leading diverse teams and delivering measurable results in a high-growth business. - Exceptional analytical and financial acumen; must be highly proficient in Excel/Google Sheets and capable of building bottom-up forecasting models. - Demonstrated ability to manage complex, multi-workstream projects with tight deadlines and resource constraints. - Experience in "0-to-1" environments, such as launching new products, services, or geographic markets. **Ready to Ride?** This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.