Lead Specialist - Claims Advocacy

Job description

Company: Marsh Description: Entity: Marsh Job Title: Lead Specialist, Claims Advocacy The Knowledge Services team is an essential part of the strategic vision for Claims Advocacy. Based in Mumbai, the Claims Advocacy team comprises skilled claims professionals who provide dedicated support across multiple Lines of Business and collaborate closely with Claims Advocates in the U.S. region. This position is focused on assisting Construction Claims Advocates in the U.S. Responsibilities include helping clients navigate their claims and managing complex insurance issues. The selected candidate will provide high-quality claims advocacy services tailored to the needs of the U.S. region. This role is based at our Mumbai office located in Hiranandani. What can you expect? • An opportunity to work with one of the most dynamic claims teams, providing expert claims advocacy to clients and internal stakeholders • A widespread and interesting role that will see you working with carriers/TPA and experts on complex insurance programmes and claim settlements of losses. • Collaborate closely with the US Claims Advocacy team on various claims cases, ensuring comprehensive support for processes and documentation to facilitate efficient claim resolutions. • Streamline the claims process for clients, to ensure progress from notification through to closure. • Oversee insurer responses and actively engage with insurers and their professional advisors to ensure a smooth and effective claims review process for clients. What is in it for you? • Opportunity to be a part of the worlds leading insurance broker and risk management company. • A competitive salary, employee friendly policies, health care and insurance for you and dependents. • A respectful work environment that values healthy work-life balance. • Chance to be a part of a dynamic work culture that rewards innovation and collaboration. • Future career opportunities across a global organization. We will count on you to: • Receive claim notices from US advocates and promptly notify relevant markets through the Operations team. • Follow up with each market and assigned claim adjuster to ensure timely acknowledgment of claims. • Conduct proactive reviews of all claims, both new and existing and develop strategic action plans to drive favourable resolutions. • Verify claims in alignment with policy terms and conditions to ensure accuracy and compliance. • Maintain professional and timely communication with clients, brokers, and third parties to gather required information and provide updates on the claims process. • Follow up with carriers to obtain Coverage Position Letters within expected timelines. • Maintain organized records of carrier file numbers and claim adjuster contacts in mClaim for both primary and excess layers. • Coordinate with the wider claims team to ensure effective handling, processing, and filing of claims across market and internal systems. • Follow up with insurers for claim payments once approvals are secured to ensure timely financial settlement. • Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance to ensure efficient and effective resolutions. • Provide data and analytics support to US claims advocates on high-frequency accounts to identify trends and support strategic decision-making. • Drive process improvement by identifying and automating manual tasks, enabling greater accuracy and productivity. What you need to have: • 810 years of experience in the General Insurance domain, with exposure to multiple claim types, the end-to-end claims lifecycle, and claims data management. • Graduate or Masters degree in Commerce, Business Administration, or an equivalent insurance-related education program. • Strong knowledge of Construction insurance claims, including coverage understanding and claim handling nuances. • Excellent stakeholder management skills, with the ability to engage effectively with internal leaders, clients, and cross-functional teams to ensure smooth execution of priorities. • A proactive problem-solving approach, capable of anticipating challenges, identifying root causes, and driving effective resolutions. • A strong solution-oriented mindset, consistently delivering outcomes that balance client needs, operational efficiency, and business objectives. • Ability to manage multiple high-priority tasks and projects simultaneously, while maintaining accuracy, timeliness, and attention to detail. • Commitment to continuous improvement, with the ability to identify opportunities to streamline processes, enhance workflows, and support organizational growth. • Drive value creation by identifying opportunities to build new capabilities, enhance service offerings, and strengthen the overall strategic position of the team. • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) with advanced Excel skills being a strong advantage. • Strong verbal and written communication skills, including excellent email drafting capabilities. What makes you stand out? • Strong persistence and follow-up skills. • Possession of relevant insurance designations such as AIC (Associate in Claims) or AII (Associate in Insurance) is highly beneficial. • Knowledge and experience of resolving complex claims across a variety of relevant business lines. • Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets. • Experienced in