Lead / Sr. AWS Connect Developer

Job description

We are seeking an experienced **Lead / Sr. AWS Connect Developer** with Salesforce Service Cloud Voice experience to design and build GenAI solutions using Amazon Bedrock and similar platforms. In this role, you will develop AI-powered applications, integrate GenAI models with enterprise systems and ensure secure, responsible AI architectures aligned with regulatory standards. **Responsibilities** - Design and build GenAI solutions using Amazon Bedrock or similar GenAI platforms, including integration with foundation models such as Anthropic Claude and Titan - Perform prompt engineering and optimization - Architect RAG (Retrieval Augmented Generation) solutions - Develop AI-powered applications such as chatbots, copilots, knowledge assistants and document processing solutions - Evaluate and fine-tune LLM-based use cases for business scenarios - Integrate GenAI models with enterprise applications and APIs - Implement secure AI architectures aligned with enterprise and regulatory standards - Ensure data privacy, model governance and responsible AI practices - Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud and other systems using APIs, SDKs and AWS services - Develop custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity - Configure and maintain AWS services such as Lambda, API Gateway, S3, SQS, SNS and DynamoDB to support integration workflows - Monitor integration performance, troubleshoot issues and implement optimizations to improve system reliability and efficiency - Collaborate with cross-functional teams including data engineers, software developers, business analysts and system administrators to define integration requirements and design scalable solutions **Requirements** - 5 to 12 years of experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV) and Verint - Background in integration projects involving Cerner, Marketing Cloud and AWS services - Hands-on expertise in AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lambda and API Gateway - Proficiency in programming languages such as Python, JavaScript or Java for scripting and developing integration solutions - Skills in API design principles, RESTful APIs and SOAP APIs - Familiarity with data formats such as JSON and XML