Lead SRE / Platform Engineer - APP/PROD Support

Job description

**Job Summary / About The Role** AT&T is looking for a Lead SRE / Platform Engineer to own the technical direction, reliability roadmap, and platform governance for enterprise integration, messaging, and event-driven ecosystems. This is the senior-most IC role in the support organization: the candidate is the final technical escalation point for high-severity incidents, mentors Tier 2 and Tier 3 engineers, and drives cross-team architecture and reliability decisions that shape how the platform evolves. **Key Responsibilities** - Own end-to-end platform reliability strategy for availability, resilience, latency, and operational efficiency across the support organization. - Serve as the final technical escalation and decision-making authority for high-severity/complex incidents, driving resolution and post-incident reliability improvements. - Provide technical leadership and mentoring to Tier 2 and Tier 3 engineers, including skill development, code/config review, and troubleshooting coaching. - Drive DevOps and automation strategy including Golden Image improvements and support automation use cases across teams. - Define and enforce GitHub Actions pipelines and CI/CD reliability standards platform-wide. - Lead JFROG Helm chart automation and JFROG images/ACR migration initiatives. - Own microservices deployment enablement strategy and platform/tooling upgrade roadmap. - Own and govern monitoring, alerting, observability, and logging stack architecture: Prometheus, AlertManager, Grafana, Azure Monitor, Thanos, OpenSearch, FluentBit, and related tools. - Own health-check framework strategy including Airflow health-check requirements. - Partner with architecture and delivery leadership on reliability, scalability, and platform evolution decisions. - Own cloud infrastructure governance: creation, maintenance, access controls, and policy enforcement. - Own capacity planning, DR planning/exercises, and platform best-practice documentation sign-off. - Own cost management governance, role enforcement, and license management decisions. - Set and maintain SOP standards for alerts and incident patterns across Tier 1-3. **Required Qualifications / Must-Have Skills** - 10+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles, including demonstrated technical leadership. - Proven experience mentoring or technically leading engineers, with the ability to set standards and review the work of others. - Deep hands-on expertise with Kubernetes, especially Azure Kubernetes Service (AKS), and cloud-native platform operations at scale. - Advanced experience with CI/CD engineering and GitHub Actions, including defining organization-wide standards. - Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks, including architecture-level ownership. - Strong Python automation scripting skills for reliability engineering, platform tooling, and operational toil reduction. - End-user proficiency with AI-assisted productivity and operations tools for incident analysis, troubleshooting acceleration, and documentation support (AI/ML model development is not required). - Familiarity with Java, React, and Spring Boot based services for production troubleshooting and stability improvements (not a feature-development role). - Strong hands-on experience with the mandated streaming stack, including enterprise operational depth in Confluent Kafka, Confluent Cloud, and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink. - Experience owning governance controls: access management, role enforcement, and separation of duties. - Proven track record leading high-severity incident response and driving post-incident reliability improvement programs. - Strong stakeholder communication skills to represent platform reliability decisions to architecture and leadership audiences. **Good-to-Have / Nice-to-Have** - Postgres performance and reliability operations. - Telecom-scale high-availability systems experience. - Prior people-management or formal team-lead experience. **What We Offer** - Highest IC-level ownership over platform reliability strategy and standards. - Direct influence on architecture, governance, and cross-team technical decisions. - Mentorship scope across Tier 2 and Tier 3 engineering teams. - Enterprise-scale impact across observability, automation, and resilience engineering. **Weekly Hours:** 40 **Time Type:** Regular **Location:** IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.