Lead Storage & Data Protection Support Engineer

Job description

**Req ID:** 376655 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Storage Data Protection Support Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description – Lead Storage Data Protection Support Engineer (L2/L3) **Experience:** 8–12 Years (Lead Level Preferred) **Location:** India / Global Delivery Centers **Shift:** 24x7 Support (On-call Rotational) \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Role Overview We are seeking a highly skilled Lead Storage Data Protection Support Engineer to lead first-level support operations for enterprise storage, backup, and SAN environments. The role involves managing 24x7 support operations, mentoring team members, and ensuring high availability, performance, and reliability of storage and backup systems. \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Key Responsibilities 1. Leadership Operations - Act as Lead for First-Level Support Team (L2/L3 escalation point). - Create, publish, and manage 24x7 staff coverage schedules. - Ensure adherence to SLAs, incident response timelines, and operational excellence. - Mentor team members and drive process improvements. \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ 2. Backup Data Protection - Manage and troubleshoot backup environments: o File-level restore, VM restore, BMR (Bare Metal Recovery) o Backup failure analysis and resolution - Configure and support: o NetBackup (FL, NBMR) o Acronis backup solutions - Perform backup validation, DR testing, and recovery operations \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ 3. Storage SAN Management - Configure and support enterprise storage systems: o Dell EMC XtremIO (XIO), PowerMax, PowerStore, Unity o VPLEX (Local Metro) o Pure Storage, IBM Storage - Perform: o LUN provisioning, allocation, and performance tuning o Storage capacity planning and monitoring \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ 4. SAN Switch Administration - Manage and configure Brocade SAN switches (SANnav): o Zoning, fabric management, ISL configuration o Troubleshooting connectivity and performance issues \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ 5. NAS Replication - Configure and manage NAS storage: o Unity, Isilon (SMB/NFS protocols) - Set up and monitor: o Replication and failover mechanisms \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ 6. OS Virtualization Support - Configure storage at OS level: o Windows, Linux, VMware ESXi - VMware support: o Datastore provisioning expansion o Storage vMotion o VM storage troubleshooting \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ 7. Monitoring Incident Management - Monitor and optimize performance across: **o Storage arrays:** XIO, PowerMax, PowerStore, Unity, VPLEX **o SAN:** Brocade ports **o NAS:** Isilon **o OS:** Linux/Windows (Grafana or similar tools) - Respond to Data Domain alerts: o Connectivity issues, temperature alerts, hardware failures - Perform: o Log collection and analysis o Hardware replacement coordination \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ 8. Vendor Management - Create and manage support tickets with Dell EMC, Pure Storage, IBM - Coordinate for issue resolution, replacements, and escalations \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Required Skills Experience Mandatory Skills - 8–12 years of experience in Storage, SAN, and Backup Support - Strong hands-on experience with: o Dell EMC Storage (XIO, PowerMax, Unity, PowerStore) o VPLEX (Local Metro) o Brocade SAN switches (SANnav) - Backup technologies: o NetBackup (NBMR, FL restore) o Acronis - Strong OS knowledge: o Linux Windows storage administration - VMware: o Datastore provisioning, migration, and storage integration - Monitoring tools (Grafana or similar) \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Preferred Skills - Experience with: o Data Domain o Pure Storage, IBM storage systems - Knowledge of scripting/automation (Shell/Python) - ITIL-based incident and change management experience \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Certifications (Preferred) - Dell EMC Proven Professional - VMware Certified Professional (VCP) - Brocade SAN Certification - Veritas NetBackup Certification - ITIL Foundation About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move c