Lead - TA Shared Services

Job description

**Role Purpose:** The TA Shared Services Lead is responsible for designing, standardizing, and continuously improving the recruitment operating model across all business lines and locations. This role owns process excellence, technology/ATS configuration, data quality, vendor governance, and operational metrics, ensuring the TA Shared Services Centre delivers consistent, efficient, and high‑quality hiring support at scale. **Experience & Qualification:** - Graduate / Post Graduate – preferably in HR - Experience in hiring healthcare hiring preferred - Experience in managing large teams - **10–12 years** in TA with strong stakeholder management; high‑volume hiring for Nursing/Para or critical/managerial roles for Admin. **Job Responsibilities:** **1) Process Design, Governance & Standardization** - Define and maintain standardized hiring processes, SOPs, SLAs, templates, and policies across Nursing, Paramedical, Admin, and Doctor segments. - Ensure process consistency across clusters and adherence to compliance, audit, and documentation standards. - Partner with the TA Head – SSC to roll out new workflows, JD templates, and approval rules across teams. **2) ATS Management, Workflow Configuration & Automation** - Own ATS workflow design—screening rules, automation triggers, notifications, candidate tagging, templates. - Drive high ATS adoption and ensure first‑time‑right data entry across all delivery teams. - Lead integrations (e.g., background verification, assessments) and enhancements to improve efficiency and accuracy. **3) Vendor & Tools Management** - Manage all recruitment‑related vendor relationships (job boards, sourcing partners, BGV, assessment tools). - Track vendor SLAs, negotiate renewals, and evaluate ROI for each contract. - Identify and implement new tools to enhance sourcing, screening, scheduling, and onboarding efficiency. **4) Operations Excellence, Metrics & Continuous Improvement** - Track and report operational KPIs: TAT, funnel conversion, recruiter capacity, source performance, cost‑per‑hire. - Partner with the Analytics Executive to design dashboards and generate insights for leadership reviews. - Lead continuous improvement initiatives (process simplification, automation, capacity optimization). - Drive adherence to SLAs across sourcing, scheduling, offer management, and onboarding. **5) Training, Change Management & QA** - Conduct process/ATS training for all TA SSC teams; ensure capability readiness during changes or rollouts. - Run regular QA checks on process compliance, ATS hygiene, and documentation quality. - Serve as the operational escalation point for TA Specialist and delivery teams on process or system issues. **6) Cross‑Functional Collaboration** - Work with TA Specialists to ensure seamless workload flow across sourcing, screening, scheduling, offer and onboarding stages. - Coordinate with HRBPs, Operations, Finance, IT, and Legal for process alignment and compliance. - Support manpower planning cycles through process and tool readiness. **Skills & Competencies:** - Strong process and systems orientation. - Expertise in operational metrics and analytics. - High proficiency with ATS/HR technology tools. - Vendor negotiation and governance capability. - Excellent communication, facilitation, and training ability.