Lead - Tech Transformation/Senior Lead - Tech Transformation

Job description

**Job Purpose** The role is responsible for defining and driving DMS AI strategy. Establish and lead the AI Projects & PMO DMS transformation. Delivering key DMS Tech Transformation projects: 1. AI Voice bot across various call types 2. Agentic model for Reforecasting & Capacity Planning 3. Agentic workflow for Free Collection, Gen-AI Calling, Allocation and Refer-out 4. Smart summary info and triggers for better performance management and early resolution 5. End to End Agentic DIY workflow for Partner Onboarding 6. Bounce cure counselling using Gen-AI calling **Duties and Responsibilities** ?? Key Accountabilities for the Role - ??Identifying use cases by working with business teams - ??Evaluate AI capabilities in the market to solve for use case / build solution inhouse by working with technology team - ??Manage end to end implementation of the capability and delivery of use case - ??Track, monitor effectiveness of implementation of AI capabilities and drive adoption of capabilities across the organization - ??Drive cost benefit analysis and value analysis for the organization to pick up relevant AI capabilities - ??Enable cost save, revenue generation, productivity enhancement and quality due to AI intervention." ?? Additional Accountabilities - Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner. **Key Decisions / Dimensions** - Prioritization and sequencing; capacity allocation. **Major Challenges** - Aligning diverse stakeholder requirements into a single, feasible increment - Managing dependencies across multiple systems/environments - Ensuring quality and compliance within tight release windows **Required Qualifications and Experience** a) Qualifications B.E./B.Tech or equivalent b) Work Experience 12??18 years experience in AI & leading PMO/portfolio governance in BFSI or large?scale tech change. Strong financial acumen, vendor governance, and executive stakeholder management. Demonstrated delivery assurance across complex, cross?functional programs. Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.