Lead Trade Services Processor

Job description

**In this role, you will:** - Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products - Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards - Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards - Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership - Prioritize work and provide day-to-day leadership to team - Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures - Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals - Interact with internal customers - Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements **Required Qualifications:** - 9+ years of Trade Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** - Demonstrates the inter-personal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence Experience BSA/AML, Sanctions and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects Possess the written and verbal communication skills to provide clear and concise risk escalations