Lead Trade Services Processor

Job description

**About This Role** We are seeking a **Lead Trade Services Processor**. In this role, you will: - Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products. - Perform issuing, advising, and amending of letters of credit, negotiation of letters of credit documents, and processing documentary and direct collections in accordance with Trade Services standards. - Guide individuals on complex tasks, including amending letters of credit and processing documentary and direct collections in accordance with Trade Services standards. - Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership. - Prioritize work and provide day-to-day leadership to the team. - Identify opportunities for additional product sales through client referrals and make recommendations for changes to existing policies and procedures. - Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. - Interact with internal customers. - Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. **Required Qualifications** - 4+ years of Trade Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. **Desired Qualifications** - Demonstrates the interpersonal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence. - Experience with BSA/AML, Sanctions, and Anti-Boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects. - Possesses the written and verbal communication skills to provide clear and concise risk escalations.