Lenksart | Senior Manager - Central BD | Gurgaon

Job description

**About the Role:** Lenskart is scaling its retail footprint across India at unprecedented speed, and the New Store Opening (NSO) engine sits at the heart of that growth. We're looking for a **Head of Central Operations** to lead the central BD operations function the person who turns ambitious expansion targets into a fast, predictable, data-driven and increasingly automated machine. This is a role for an operator who **thinks in systems and AI, not spreadsheets and firefighting**. You will own process excellence end-to-end: compressing turnaround time (TAT), removing bottlenecks before they form, and using technology and AI to accelerate how quickly and cost-effectively new stores go live. If you get energy from building scalable processes, instrumenting them with data and deploying AI to do the work that humans shouldn't, this is for you. **What You'll Own** **Process innovation & TAT reduction.** Map, redesign, and continuously optimize the end-to-end NSO workflow from site identification to store-live to systematically reduce TAT and accelerate store openings. Identify bottlenecks proactively and resolve them at the root. **Technology & AI for process excellence.** Lead the adoption of technology and AI across BD operations: automate manual workflows, build predictive models for pipeline and TAT forecasting, deploy AI-driven tooling for document processing, vendor coordination, and exception handling, and partner with product/tech teams to translate operational pain points into scalable digital solutions. **MIS, data & analytics.** Own the central data repository, MIS and analytics layer for the BD function. Build dashboards and reporting that give leadership real-time visibility into pipeline health, TAT, cost, and performance and turn that data into decisions that drive revenue growth. **Pan-India BTL execution.** Manage and standardize Below-the-Line (BTL) initiatives across the country to support new store launches and local market activation. **Cross-functional orchestration.** Act as the central operations hub connecting BD, real estate, projects, supply chain, marketing, and finance — ensuring smooth, accountable handoffs across the store-opening lifecycle. **What You Bring** - 8–10 years in central operations, business development operations, program management, or process excellence — ideally in retail expansion, real estate, quick-commerce, or high-growth consumer businesses - A genuinely **tech- and AI-first mindset**: you've used automation, analytics, and AI tools to redesign processes, not just report on them. Hands-on comfort with BI tools (Power BI / Tableau / Looker), SQL, and exposure to AI/automation platforms is strongly preferred - Strong analytical and data storytelling skills - Experience managing pan-India initiatives and coordinating across multiple stakeholders and geographies - Bias for action, ownership and structured problem-solving. Comfortable operating with ambiguity and speed **Why This Role Matters** Every store opened faster and cheaper compounds directly into Lenskart's growth. You won't be running a back-office function — you'll be building the operating system for how Lenskart expands.