LOB Delivery Head (DPO)

Job description

Noida, Uttar Pradesh Job Summary Quality leader with 15+ years of experiance and shall own the Quality Operating model for entire engagement Drive Alignment of processes, people, technology & best practices thereby and enabling optimization, breaking silos, eliminating redundant methods and standardizing processes and Controls across the engagement. Key Responsibilities Analyse Trends in Process Quality and create appropriate plans Ensure effectiveness of plans by monitoring progress Conduct Thematic Reviews Review and Test the Effectiveness of audit across personas (Invoice Processor, Verifier, Special Handler etc) Process Robustness Studies - PFMEA Gap closure **Process Re-engineering:** Will envision Process/Activity design strategy and lead design and execution with the goal of driving Standardisation, Optimized operations and high impact business outcomes **Quality Escalation SME :** Be the escalation point for engagement level quality resolution and SME guidance for all account level issues. **Training:** Will be responsible to lead the effort on training programs, content creation and its execution for Quality across the engagement **Industry Best Practices :** Implement industry best practices & benchmarking, and anticipate future state best practices and process trends Instil and oversee a Governance Framework for the processes Finance Domain – should have HANDS ON knowledge in Finance Domain (Multi Track (P2P/O2C/R2R and FP&A) is preferable) **Process Excellence :** Should have led and delivered at least 1 Large Change Project across Finance landscape (should be able to demonstrate) Tools and Industry Benchmarks – Should have knowledge of Industry wide trends on Quality Tools, platforms and benchmarks. **International BPO Exposure :** Should have relevant experience working in BPO ecosystem working on international projects especially Americas **Customer Facing skills:** Should be proficient in leading meetings and presentations with customers bringing in the quality framework and the industry best practices that can help enhance the process control framework. **Stakeholder Management:** Demonstrated ability to lead and effectively manage stakeholders (Internal and External) Skill Requirements Masters (Finance or related streams) / Lean Six Sigma Black Belt Certified **#body.unify div.unify-button-container .unify-apply-now:** focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-