Lobby Manager (Location - Worli)

Job description

**Operations Management** - **Oversee all hotel operations** - **Ensure smooth coordination between Front Office, Housekeeping, Engineering, Security, and F&B.** - **Monitor occupancy, room status, and operational readiness.** **Guest Experience** - **Handle guest requests, complaints, and emergency situations.** - **Ensure VIP arrivals and late check-ins/check-outs are managed efficiently.** - **Maintain high standards of guest satisfaction and service recovery.** **Front Office Oversight** - **Supervise night audit and end-of-day procedures.** - **Ensure accurate billing, cash handling, and revenue reconciliation.** - **Review arrivals, departures, and room allocations.** **Safety & Security** - **Conduct regular property inspections.** - **Ensure compliance with fire, life safety, and emergency procedures.** - **Coordinate with the security team during incidents.** **Housekeeping & Engineering Coordination** - **Ensure room readiness for the next day's arrivals.** - **Coordinate urgent maintenance requests.** - **Monitor cleanliness of public areas and guest floors.** **Team Management** - **Lead and support all associates on the night shift.** - **Conduct shift briefings and handovers.** - **Ensure adherence to SOPs and grooming standards.** **Reporting & Compliance** - **Prepare the Night Manager's daily report.** - **Escalate critical operational issues to management.** - **Maintain incident, maintenance, and guest complaint logs**