Mainframe Production Support - Hydrabad - BV

Job description

Production support - Mainframe Common Stack & Tools - Backend: JCL, COBOL, DB2, CICS - Operating System: z/OS, OS/390, MVS - Tools: CA7, ESP, ChangeMan, Endevor, SPUFI, File Manager Mainframe Production Senior Support Engineer (35 yrs) - **Scope & Impact** - Contribute to the production support and operational stability of assigned applications/domains. - Work closely with senior engineers and crossfunctional teams to ensure timely incident resolution and smooth daytoday operations. - Provide technical insights around system behavior, performance, and recurring issues. - **Core Responsibilities** - Ensure stable production operations through active monitoring, alert handling, and proactive issue detection. - Manage the incident lifecycle (P3–P5) including triage, analysis, coordination, and resolution under guidance for P1, P2 issues. - Maintain and update runbooks, SOPs, playbooks, and knowledge base to support consistent operations. - Support and enhance the observability setup—dashboards, alerts, logs, metrics. - Provide operational support across L1/L2 activities and contribute to L3 investigation under guidance. - Participate in oncall rotations and adhere to team schedules and workload priorities. - Communicate effectively with business and engineering teams on incident updates, impact, and resolutions. - Ensure compliance with change management, audit needs, and security standards. - Track key operational metrics such as SLA adherence, MTTA, and MTTR. - **MustHave Skills** - Strong foundation in incident, problem, and change management processes (ITIL v4 exposure preferred). - Familiarity with Changeman/similar version control tools - Ability to read and debug mainframe code for issue diagnosis. - Strong analytical skills and ability to work collaboratively within support teams. - **NicetoHave** - Experience with ServiceNow, ESP, and Rally. Basic knowledge of Rex and automation scripting.