Major Incident Manager @ Coimbatore

Job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply- **Job Title:** Major Incident Manager @ Coimbatore **City:** Bengaluru **State/Province:** Karnataka **Posting Start Date:** 7/20/26 **Wipro Limited (NYSE:** WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. **Job Description:** Job Description Experience- 5 to 10 years of relevant experience Location- Coimbatore **Role Summary :** Responsible for managing major incidents (P1/P2) across multiple vendors in a SIAM (Service Integration and Management) environment, ensuring rapid restoration of services, effective communication, and business impact minimization in a 24x7 support model. **Key Responsibilities :** - Own and drive end-to-end lifecycle of Major Incidents (P1/P2). - Ensure quick service restoration by coordinating with cross-functional technical teams. - Lead war room/bridge calls and manage stakeholders during critical outages. - Prioritize incidents based on business impact and urgency. - Provide regular status updates to business stakeholders, management and customer. - Prepare and send the incident communication via email or tool. - Prepare the post incident report (PIR) and drive corrective and preventive actions. - Identify the gaps and recommend the process improvements in the SIAM model. - Maintain and update the SOP'S for incident handling. - Monitor and ensure adherence to SLA'S, OLA'S and KPI's. - Drive escalations for SLA breaches and timely resolution. - Work on rotational shift model (24/7 support). - Handle critical incident escalations during off-hours / weekends. - Ensure seamless handover between the shifts with proper documentations. - Tool will be Service now and additional customer-based tool. - Reporting : Excel, power bi dashboard. **Skill required :** - Strong incident management and troubleshooting coordination. - Knowledge of SIAM framework. - Expertise in ITIL(Incident, Problem, Change Management) - Excellent communication and stakeholder management skill. - Ability to work in high-pressure, critical outage situations and strong analytical and decisions making skill. **Mandatory Skills:** ITIL Incident Mgmt . **Experience:** 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. **#body.unify div.unify-button-container .unify-apply-now:** focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-