Major Incident Manager

Job description

About the role : Hands on Skill on Infrastructure Management, Driven MIM calls ,Real time hands on experience Major Incident Management, problem management, change management, release management, stakeholder management, Servicenow. Work location : Pune Shift -24/7 Hybrid Please apply if your able to join within 15 days . 12+ years relevant in MIM. Good understanding of Patching Activities Service Request Management MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: 1. Exceptionally strong analytical and problem-solving skills 2. A technical background or the capacity to understand complex technical issues is required 3. Strong written and verbal communication skills 4. Ability to understand the work environment and completing priorities in conjunction with developing/meeting goals 5. Ability to see the big picture and prioritize accordingly 6. Advanced analytical and problem solving skills to evaluate business problems and apply technical system application knowledge to identify appropriate solutions 7. Excellent interpersonal skills, effective team player 8. Ability to write non-technical and technical Root Cause Analysis documents 9. Excellent customer service skills 10. Excellent decision making skills 11. Excellent ability to communicate effectively both orally and in writing 12. Excellent ability to prioritize work load, consistently meet deadlines, Service Level Agreements and Operational Level Agreements 13. Strong organizational, with attention to detail skills 14. Knowledge of ITIL Foundation 15. Working knowledge of Microsoft Operating Systems (Windows, XP) 16. Working knowledge of Software Development Life Cycle 17. Ability to work independently and as part of a team 18. Ability to work in fast-paced environment