Managed Service - EUC - SA Professional

Job description

;Job Description ;. ; **Job Duties** ; **Responsibilities** - ;Act as **L2/L3 escalation point** for complex EUC incidents and service requests - ;Troubleshoot advanced issues related to **end-user devices, Microsoft 365, and identity/access management** - ;Ensure timely resolution of incidents within defined **SLAs and KPIs** - ;Administer and support **Microsoft 365 services** including Exchange Online, Teams, SharePoint, and OneDrive - ;Monitor tenant health and proactively address performance or service issues - ;Manage **Active Directory (on-prem) and Azure AD (Entra ID)** environments - ;Handle **user lifecycle management (Joiner/Mover/Leaver processes)** - ;Configure and support **MFA, SSO, and conditional access policies** - ;Lead **device lifecycle management** using Microsoft Intune / Endpoint Manager - ;Manage **device enrollment (Autopilot and manual), compliance policies, patching, and application deployments** - ;Ensure endpoint security and compliance with enterprise standards - ;Coordinate with **OEM vendors, device suppliers, and procurement teams** for: - ;Device onboarding and provisioning - ;Autopilot registration and readiness - ;Asset tracking and lifecycle management - ;Work with third-party vendors for **endpoint tools, warranty support, and device replacement processes** - ;Drive and improve **device onboarding/offboarding processes and standards** - ;Support and maintain **Azure Virtual Desktop (AVD)** environment including: - ;Session host management - ;User access and performance troubleshooting - ;Provide guidance and support to **Tier 1 and Tier 2 engineers** - ;Assist in **queue management, prioritization, and backlog reduction** - ;Maintain and update **technical documentation, SOPs, and knowledge base articles** - ;Identify recurring issues and implement **automation (PowerShell or scripting)** to improve efficiency - ;Contribute to continuous **service improvement and user experience enhancement initiatives** - ;Ensure adherence to **IT security policies, compliance standards, and audit requirements** - ;Handle sensitive information with **confidentiality and professionalism** - ;Collaborate with cross-functional teams to ensure smooth **service delivery and project execution** - ;Assist with **special projects and additional responsibilities** as required - ; **Shift: Rotational shift 24/7** ; **Qualifications, Knowledge, Skills and Abilities** ; **Education** - ;B.Sc / B.Tech / MCA or equivalent ; **Experience** - ;4 6 years in **EUC / Desktop Support / Helpdesk environments** - ;3+ years of hands-on experience in: - ;Microsoft 365 - ;Active Directory Azure AD - ;Intune / Endpoint Manager - ;Experience working with **device vendors and onboarding processes** - ;Exposure to AVD / VDI preferred - ;MSP/managed services experience preferred ; **Technical Skills** - ;Strong expertise in Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) - ;Proficiency in Active Directory (on-premises) and Azure AD (Entra ID) - ;Hands-on experience with Microsoft Intune / Endpoint Manager for device management - ;Experience with Windows Autopilot for device provisioning and enrollment - ;Solid knowledge of device lifecycle management (deployment, configuration, patching, compliance) - ;Experience supporting Windows 10/11 and Mac OS environments - ;Working knowledge of Azure Virtual Desktop (AVD) / VDI environments - ;Ability to manage session hosts, user profiles, and performance troubleshooting - ;Understanding of identity and access management concepts (MFA, SSO, Conditional Access) - ;Familiarity with endpoint security and compliance policies - ;Experience with ITSM tools (ServiceNow, Autotask, Remedy, ConnectWise, etc.) - ;Basic to intermediate knowledge of networking concepts (DNS, DHCP, VPN, VLAN basics) - ;Hands-on experience with PowerShell scripting for automation and administration - ;Exposure to device onboarding with OEM vendors and asset management systems - ;Familiarity with patch management, software deployment, and endpoint security tools ; **Keywords:** ; Help Desk, Level One, Tier 1, Tier One, Level 1, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Office 365, Call Center, MSP, MSG, Managed Services Provider, Consultant Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.