Managed Service Professional

Job description

;Job Description ;This role is part of our Managed Services team to serve as primary responder within the Network Operations Center. This role will be;responsible for identifying, upgrading, patching, administrating and triaging a variety of IT custom solutions for our client s optimal network posture.; Also responsible for fault handling and escalations of client service requests, incidents and events within the established SLAs. The ideal candidate has experience working on a Tier 2 / Tier 3 Service Desk or Network Operations Center (NOC). ; **Job Duties** - ;Independently perform **administration, triage, and deployments** for AD, Windows Server, O365, etc. - ;Handle **moderate to complex** server, network, and cloud issues. - ;Support Azure, AWS, and GCP environments with confidence. - ;Troubleshoot; **switches, firewalls, and routing** . - ;Manage NMS alerts and contribute to improvements. - ;Design **solutions for recurring issues** and escalate appropriately. - ;Communicate with clients professionally without supervision. - ;Utilizes ticketing and monitoring system and follow proper documentation and escalation processes - ;Communicates with clients in a highly professional and timely manner - ;Attends internal training to develop your skills and grow with us - ;Other duties as required - ;Shift Timings: 7:00pmIST-3:30amIST;(can be rotational based on business requirements) ; **Supervisory Responsibilities** - ;No supervisory duties ; **Qualifications, Knowledge, Skills and Abilities** ; **Education** - ;B.SC/ BTech/ BCA/ MCA ; **Experience** - ; **3+ years** supporting Microsoft operating systems, networks, and cloud. - ;Intermediate knowledge of network protocols. - ;Experience with **system administration, NOC,IMS, server support** . - ;Preferably experience with **VEEAM, DPM, Azure backups** , etc. ; **Software** ;One of the following, required: - ;Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server ; **Other Knowledge, Skills Abilities** - ;Excellent communication skills, professionalism, positive attitude and desire to learn - ;Prior experience with help desk ticketing systems and service desk management tools is preferred ; **Keywords:;** Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk, VEEAM, Data Protection Manager, DPM, Azure, Azure Back Up, AWS Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.